Head of Global Marketing PMO

8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.

We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. 

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

Job Description: Marketing Tier 1 Initiatives PMO (Program Management Office)

Position Title: Head of Global Marketing PMO

Department: Marketing
Location: Remote
Reports to: VP, Marketing Operations, and Analytics

Overview: 8x8 is going through a major transformation, and we need your help! As the global marketing lead for PMO,  this role is a vital force within the marketing organization, driving the success of our top initiatives as we rethink our web, brand, storytelling strategies and operational efficiencies. This dynamic role involves optimizing and tracking Tier 1 programs and project performance, ensuring that every milestone is met on time and with precision. In this role you'll manage critical projects from inception thru execution and your contributions will be key to delivering high-priority projects on time, and to the highest quality standards, making a significant impact on the organization’s goals. 

Key Responsibilities:

Reimagine how we work across the marketing teams

• Help us build for scale, while driving operational efficiency:

• Create and drive cross functional workstreams/project plans for Tier 1 initiatives 

• Build and track project progress thru project status reports.

• Align with cross-functional teams and coordinate with functional project managers

Streamline our Processes to create an agile work environment

• Build a tiered model for Marketing prioritization

• Focus on top initiatives with the largest impact to the business

• Discover and eliminate duplicative work

• Prepare and distribute project documentation

•  Identify potential risks and challenges to delivery, implementing risk management strategies to proactively mitigate issues and minimize disruptions

Change leadership

• Operationalize organizational change management initiatives, aligning with marketing leadership to support, and champion desired business outcomes

• Communicate the impact effectively on behalf of all levels, from individual contributors to the highest leadership levels

Communication and Collaboration:

• Collaborate with Marketing Leaders to help define and operationalize stakeholder management and engagement on high priority initiatives 

• Facilitate effective communication within the project teams and with stakeholders

• Deliver project management standards and best practices  

Continuous Improvement:

• Identify and implement process improvement opportunities.

• Deliver standardized PMO processes and templates

Qualifications:

• Education:

  • Bachelor’s degree in Bus