Consumer Services Representative
Wabash Valley Power AllianceAbout the role
Company Description
As a locally owned utility, Heartland REMC is rooted in the communities we serve. Heartland REMC serves Wabash, Wells, Huntington, part of southwest Allen, and fringe areas of Whitley, Grant, and Adams counties, maintaining two offices located in Markle and Wabash, Indiana. Heartland distributes electricity to over 15,000 members through a network of 2,300+ miles of power line. While the directors are responsible for guiding the cooperative as it evolves, the employees of Heartland REMC ensure that our members have safe and reliable electric power.
Job Description
Heartland REMC is now accepting applications for the position of Consumer Services Representative. Job responsibility includes, but not limited to, representing the Cooperative in a friendly and professional manner that positively influences all visitors and contacts with the REMC. Assists members in establishing, maintaining, and disconnecting electric service within the policies established by Heartland REMC. Assists members with billing, payment arrangements and account information, and promotes REMC programs to better serve the consumer. Applicant should have considerable skill in effectively dealing with a variety of people under difficult circumstances. Must be able to listen and respond courteously to members' comments and complaints, resolve problems within the scope of this position and refer specific problems and inquiries to the appropriate Cooperative personnel. Applicant must be willing to work at either office.
Heartland REMC offers competitive salary and benefits and opportunity for professional growth.
Heartland REMC is an Equal Opportunity Employer
Qualifications
Associates degree is preferred but not required.
Candidates must also have knowledge of office equipment and computer experiences including Microsoft Office products.
Additional Information
What is in it for you:
- Family oriented workplace
- Medical, Dental, and Vision insurance
- Life Insurance
- Short-term Disability Insurance
- Long-term Disability Insurance
- Sick Leave and PTO
- Fully funded Pension
- Traditional 401K and Roth 401K program with a company match
- 11 paid holidays
A Full Job Description is available upon request.
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