Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Systems Analyst Consultant within PNC's Technology organization, you will be based in Phoenix, AZ.

Role Overview
This role partners closely with the SharePoint application team and Line of Business stakeholders to translate delivery, security, and operational priorities into clear, testable business and system requirements. The position primarily supports SharePoint applications and collaborates with the Rapid Application Development (RAD) team to deliver solutions across multiple business areas.

Key Responsibilities
• Partner with Line of Business teams to elicit, analyze, and document business and system requirements that support operational, security, and delivery objectives
• Support SharePoint-based applications and collaborate with cross-functional RAD teams delivering solutions across the organization
• Apply working knowledge of technologies such as SharePoint and PowerApps to support requirements definition, testing, and cross-platform solution delivery
Demonstrate familiarity with Jira and Agile delivery processes, including requirements tracking, backlog management, and sprint-based workflows
• Ensure a disciplined change and release process by maintaining requirements traceability, implementation readiness, test coverage, and post-implementation validation
• Support release planning and implementation activities with a focus on execution readiness and risk mitigation
• Operate effectively in regulated or audit-sensitive environments where documentation quality, control alignment, and validation evidence are critical
• Provide input and guidance on continuous improvement initiatives and application enhancement requests to better meet evolving business needs
• Evaluate SharePoint applications for alignment with business needs and user productivity improvements
• Leverage stakeholder feedback and application usage to identify improvements and support cross functional planning and implementation
• Analyze, define, and document business requirements while identifying and addressing existing system logic or process gaps

Required Qualifications
• Bachelor’s degree in Information Technology, Business, or a related field, or equivalent practical experience
• Experience partnering with business stakeholders to elicit, analyze, and document clear, testable business and system requirements
• Hands-on experience supporting or delivering SharePoint-based applications in a cross-functional environment
• Working knowledge of tools such as SharePoint, Jira, and Confluence to support requirements management, testing, and delivery activities
• Experience supporting change management, release planning, and implementation activities with a focus on readiness, traceability, and risk mitigation
• Demonstrated ability to work in regulated or audit-sensitive environments where documentation quality, control alignment, and validation evidence are critical
• Strong analytical, documentation, and communication skills, with the ability to translate complex technical concepts into business-friendly language
• Proven ability to collaborate effectively with technical teams, business partners, and delivery stakeholders
• Willingness to support occasional planned weekend implementations as needed to ensure successful releases

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

 

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Provides solutions for IT and business management on applying technology to business opportunities, planning and implementation of cross-functional applications.
• Participates in identifying, evaluating, and configuring systems that are cost effective and meet business requirements .
• Monitors client experiences and feedback on the use of business applications; Enhanced system productivity, as needed .
• Provides senior level consulting services to internal business groups