IT Business Relationship Manager

 

 

IT Business Relationship Manager- Remote or Hybrid | Cary, NC

 

Nice to meet you!  

We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers.

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you’re looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you’ll find it here.

 

About the job

The Cloud and Information Services (CIS) Business Operations team is looking for an IT Business Relationship Manager (BRM) to help ensure that IT processes and technology support overall IT strategy. You will join a group of dynamic and motivated professionals who drive technical innovation across SAS and identify technology gaps and overlaps in our enterprise portfolio.  

 

As an IT Business Relationship Manager, you will:

• Develop a deep understanding of how SAS IT operates as a business unit, including its key services, capabilities, processes, data, and systems.
• Define, track and communicate relevant KPIs to measure contribution to business strategy.
• Partner with SAS IT leaders to define their portfolio of services and strategic use of technology.
• Partner with Enterprise Architects to develop technical roadmaps for IT as a business.
• Partner with Business Unit-facing BRMs to identify areas of continuous improvement for IT.
• Proactively identify IT processes to be automated and evaluate cost of that automation versus continuing with human efforts.
• Identify and lead continuous improvement programs that cut across the entire IT division.
• Build business cases for new technology solutions with clear ROI and alignment to IT goals.
• Act as primary point of contact related to mergers and acquisitions and impact to IT services.

Required qualifications

• Overall, 10 years of Experience in IT Operations.
• Bachelor’s degree in Information Technology, Business Administration or related field.
• A proven ability to build relationships effectively at the Director, VP and C-level.
• Expertise in IT budget planning, financial management and workforce management.
• Expertise in IT governance formulation, and organizational change management
• Proven track record of innovation to improve operational efficiency and service delivery across IT.
• Experience with one or more of the following frameworks related to how IT runs as a business – ITIL, PMBOK, TOGAF, Agile Software Development, NIST or ISO Security frameworks, Six Sigma or Lean IT
• You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.

Preferred qualifications

• Ability to stay connected to external market IT trends and apply them at SAS.
• Experience with platforms used to run IT organizations efficiently, such as Microsoft, ServiceNow and Atlassian.
• Experience delivering IT services at a technology-focused company.
• Ability to act on ambiguous ideas to resolve confusion and drive to successful outcomes.
• Ability to juggle multiple priorities and make things happen in a dynamic and complex operating environment
• Ability to prioritize competing interests and manage both strategic and tactical interests simultaneously.

Highlights include...

• Comprehensive medical, prescription, dental and vision plans. 
• Medical plan options include…
  • PPO with low annual deductible and copays. 
  • HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center). 
• Onsite Health Care Center (HQ) that’s free to employees and family members enrolled in the PPO plan. There’s a pharmacy too! Not local to HQ? The pharmacy will ship prescriptions for no additional charge! 
• An industry-leading 401k plan. 
• Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1. 
• Volunteer Time Off, parental leave and unlimited paid sick days. 
• Generous childcare benefits for all full-time employees 

#LI-CC1

Diverse and Inclusive

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to o