Postsales Agent - German Speaking (Remote)

Company Description

lastminute.com is the European Travel Tech leader in Dynamic Holiday Packages. It operates a portfolio of well-known brands such as lastminute.com, Volagratis, Rumbo, weg.de, Bravofly, Jetcost and Hotelscan. 

Our mission is to lead the travel industry by leveraging technology to simplify, personalise, and enhance our customers’ travel experience. Experts in brightening up online travel, we help our customers find and do "whatever makes them pink". 

We continuously invest in talented people who ensure our offering is closer to the needs of the customers and keep us at the cutting edge of technology evolution. We run our business in 17 languages and 40 countries, with more than 1,500 employees spread across our offices worldwide, developing our own products and services to power the entire traveller journey for millions of people. 

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

lastminute.com N.V. is a publicly-traded company listed under the ticker symbol LMN on the SIX Swiss Exchange. 

Job Description

A leading online travel agency in its sector requires the incorporation of expert travel agents  for the Back Office Department.

*The work is carried out remotely, all people within Spanish territory can apply*

Qualifications

• Experience in travel agencies.
• Availability some weekends and some Spanish holidays (rotating shifts)
• High level of German and Spanish, both written and spoken
• Knowledge of airline Global Distribution Systems (GDS) is an advantage
• Excellent organizational and time management skills
• Strong written and verbal communication skills
• Ability to work independently and multi-task
• Ability to work effectively in a diverse group as well as independent
• Strong interpersonal and team working skills

Desired Requirements
- Communication skills and taste for customer management
- Verbal fluency and argumentation capacity
- Constancy and ability to work
- Resolution capacity.
- Command of computer tools.
- Ability to work in a team and positive attitude.
 

Additional Information

Benefits

• Multicultural & Multi-lingual team environment

• Travel discounts through our website Lastminute.com (staff intranet)

• Smart Working Policy