Director, AbbVie Patient Services, Platform Enablement & Operations

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

The Director, Patient Services Platform Enablement and Operations defines vision, strategy, roadmap, and features for AbbVie Patient Services business platforms and applications, balancing business, technology, user experience and analytics & measurement needs, to enable best-in-class experience for patients, external stakeholders (HCPs, Pharmacy) and internal stakeholders (Agents) throughout the patient’s treatment journey, across Immunology, Oncology, Neuroscience, Eyecare and Specialty brands. The role serves as the Business Systems Owner (BSO) for APS Platforms and applications from enablement activity through day-to-day operations.  

Responsibilities:  

• Responsible to understand end-to-end patient journey, business process and user needs to translate them into platform strategy, define & prioritize features, aligning stakeholders, and driving platform vision. 

• Responsible for enabling the Patient Services platform to support the launch of patient support programs for in-market and pipeline brands. 

• Responsible to partner closely with patient services strategy, business design, AbbVie Complete Access, Digital Lab, APEX (marketing analytics and business insights) and Business Technology Solutions functions to manage the end-to-end life cycle of Patient Services platforms. 

• Responsible to manage portfolio of multi-million-dollar programs by providing strategic direction to achieve speed to market and maximize the value of business platforms to business, patients & end users. 

• Responsible for providing leadership to team of Senior Platform Managers, by defining consistent platform enablem