Front End Manager

Salary Range

USD $19.00/Hr. -

Overview

The Job in a nutshell:

 

The Front End Manager is responsible for the successful operation and profitability of front-end operations, with a focus on world class customer service.  This position will be responsible for the success of their own department through direction and supervision of all department functions; including coordinating displays, training and developing cashiers, directing and monitoring all department staff. This position will also be required to fulfill the duties of the Manager on Duty (MOD) at your store.

 

Applications are accepted by the date below, which may be updated if the hiring timeline is extended.

06/12/2025

Responsibilities

Main Ingredients:

 

World Class Customer Service:   Providing world class customer service is our number one priority.  As Front End Manager, this position will be training and managing the majority of Crew who have direct interactions with our customers. One of our biggest differentiators is the customer service our amazing Crew members deliver!  Front End Manager’s focus will be to identify opportunities in the Front End department to improve the customer experience by:

 

Overseeing the Front End department, running a register and training new cashiers

Handling overrides at the front end and getting cash drawers for cashiers

Directing other cashiers to tasks when not busy at the register

Providing World Class Customer Service and training others to do so

Creating a positive lasting impression on customers by improving front end sets.

 

Achieving Operational Excellence:   Operational Excellence is the key to delivering a world class customer experience. This role will partner with the management team to ensure all processes and tasks, from A - Z, are managed effectively and efficiently. Critical areas of focus include:  overall customer satisfaction, overseeing front end operations, achieving store financial targets, policy compliance, product signage and merchandising, meeting quality standards, managing cleanliness and sanitation, and ensuring Crew safety. You will impact these areas by:

 

Ensuring the Daily Sales Report (DSR) is completed per company standards.

Monitoring customer wait time and training Crew to request additional cashier help as needed.

Drive an increase in the average sale.

Analyzing and improving customer service from a full store view.

Managing the special order process.

 

 

Leadership & Professionalism - At Natural Grocers we believe Leadership starts with this position! Leadership is about integrity, intent, capabilities, results and a commitment to CARE- Communicate, Assist, Respect, and Empower.  This includes always communicating in an ethical, respectful and professional manner, inspiring others to be passionate about our 5 Founding Principles and achieving our strategic objectives, and most importantly, treating your fellow Crew, customers, vendors in a civil and respectful manner.  In this role, you will:

 

Train and direct Crew to achieve operational excellence at the Front End.

Partner with fellow store leaders to successfully drive execution of store objectives and be a champion in supporting an ever-changing environment.

Assign staff duties as needed to support the needs of the store.

Lead by example, adhering to company policies, procedures and standards.

Train new good4U Customer Care on company policies, procedures and standards.

Drive World Class Customer Service by increasing good4U Customer Care product knowledge.

Be professional at all times and provide appropriate leadership for the staff and the store.

 

Rolling Up Your Sleeves:  This position will be overseeing the Front End, giving the role the valuable perspective on how to maximize the customer experience. 

 

All department managers are expected to serve as Manager on Duty (MOD) and work with other department managers to cross-train staff to accomplish all tasks necessary for successful store operation.

Take initiative and demonstrate how to be a team player. There may even be times where this position will be required to perform a little scrubbing, dusting and shining as needed!

 

Getting the Job Done:   Able to work weekends, holidays, attend store meetings and work a flexible work schedule – five 8 hour shifts per week.

 

Moving on Up:  We want you to grow with us!  Take time to continually increase your product knowledge through store res