Senior Principal Inbound Product Manager, Finance

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team:

Join the new and fast-growing Finance and Supply Chain Workflow team at ServiceNow and help shape the future of business processes such as source-to-pay! Together we will transform experiences to unlock the efficiency and potential of finance and supply chain organizations. Here is what is important to us: (1) building relationships based on trust (2) owning and executing your personal and team objectives with grit and passion (3) adopting a growth mindset in relentless desire to help better our customers, our team and yourself.

Role:

Our first solution, Source-to-Pay Operations, is growing rapidly, and we are quickly expanding into new, adjacent markets. Thus, this is an opportunity to get in early, driving the strategy and execution of a new offering in the finance space. Think of it like being the product-lead for a well-funded “startup,” only at a best of breed, admired, enterprise software company.

The Senior Principal Inbound Product Manager, Finance resides within the product organization. This role is extraordinarily collaborative, working not only with the inbound product team, but cross-functionally with outbound product managers, design, research, engineering, quality engineering, documentation, product success, operations, and more.

If you are passionate about leading the product’s strategy, getting to know the customers, being intimate with the problems users have, executing planning and releases, and building products customers love, this role is for you! 

What you get to do in this role:   

• Drive product strategy:

o Evaluate customer pain points, research insights, usage and adoption data, and competitive and market intel to develop a point of view on product priorities.

o Write business cases for investments and deliver these insights in executive facing meetings.

o Build and manage a backlog of customer and/or market validated ideas and requirements which translate to a clear minimum viable product with differentiators.

o Explore and pitch inorganic methods of providing solutions which solve problems for customers.

•  Execute planning and releases:

o Work with user experience and engineering teams to bring ideas to life.

o Communicate complex problems in easily understood requirements.

o Validate product designs and prototypes with customers.

o Collaborate with other ServiceNow product teams to resolve and execute cross-team dependencies.

o Collaborate with engineering on release management: understand status, risks, dependencies and help address risks and resolve issues.

o Ensure successful delivery of product releases.

•  Product enablement and success:

o Collaborate with outbound product management, sales, marketing, product success, education services and other teams to cement customer success.

o Develop enablement collateral which helps to create the “whole product.”

• Engage with and champion the customer:

o Understand how customers are using the product as well as trends such as reasons for lack of adoption or low usage and barriers to success.

o Be voice of customer, providing