Director of Field Services

Department: Company Operations

Employment Type: Full Time

Location: McKinney, Texas

Compensation: $125,000 - $175,000 / year

Description

Director of Field Services

$125,000 - $175,000/Yearly 

Workplace Type: Remote; +Travel
 
Who We Are

With over fifty years of experience in the transformer services industry, Emerald Transformer is the premier solution for electrical equipment. Emerald provides a wide range of transformer services including remanufactured transformer stock, repairs, decommission, field technical services, parts, PCB disposal and recycling. Our national network of factories and service centers are strategically located to serve our broad and diverse customer base.

Emerald is committed to extending the life cycle of our customers’ equipment and protecting their capital investment. We partner with our customers to exceed their expectations by delivering valuable solutions. Emerald strives to have the lowest repair failure rate in the industry. We ensure the proper handling of any type of hazardous material in compliance with all federal and state environmental regulations.

Why work at Emerald?

When Emerald Transformer hires someone, we aren’t just bringing a new employee on board: we’re adding a member to our family. This means we take our time to make sure we’re surrounding ourselves with those who share our core values and our devotion to quality, dependability, and environmental consciousness. We wouldn’t be where we are today without our Emerald family, and we’re thankful for each person who’s chosen to be a part of our journey as a company.

At Emerald Transformer, our employees are our lifeblood. They are the foundation of our business, so we provide employee benefits they can count on.

• Benefits: Your choice of three different medical insurance programs in addition to, life, vision, and dental insurance, a tuition reimbursement program, and a competitive 401K match incentive and vesting timeline. Our a-la-carte structure allows you to pick the best package for your needs.
• A 2nd Chance: Here at Emerald, we believe in second chances. That is why we accept and consider qualified applicants with criminal histories in a manner consistent with federal and local laws.  We are committed to 2nd chance hiring! Only by working together can we create a better future.
• Supplemental Insurance: In addition to our standard plans, we offer tele-medicine, long-term and short-term disability coverage as well as legal services.
• Paid Weekly: All hourly team members are paid weekly!
• Paid Time Off: Emerald Transformer employees receive vacation and sick pay annually.
• Career Pathing: We are growing and promote from within.

We’ve surrounded ourselves with a passionate team, determined to reach that same goal. We’ve been in business for over 50 years, and every day, we’re looking for new and more innovative ways to provide better service to our customers and grow our business. 

Key Responsibilities

The Director of Field Services provides enterprise leadership and full P&L responsibility for Emerald Transformer’s Field Services and Field Decommission departments. This role sets strategy, standardizes work, and ensures safe, high‑quality, on‑time, and profitable delivery across both departments. The Director will be co-responsible for Sales and Business Development working with the company’s sales leaders to deliver an excellent customer experience while achieving revenue, margin, utilization, and safety targets.

• Define and execute the multi‑year strategy and annual operating plan (AOP), including revenue, gross margin, utilization, TRIR, and backlog targets by region and service line.
• Responsible for revenue growth and sales.
• Own forecasting, budgeting, and capacity planning for labor, fleet, tooling, materials, and subcontractors; balance resources across Field Services and Field Decommission to meet demand.
• Establish, standardize, and continuously improve field procedures, work instructions, risk assessments, and checklists for all service offerings (commissioning/start‑ups, testing/maintenance, repairs, retrofill/oil handling, and decommission).
• Implement a unified sch