Director of Talent

About Airship

Airship is trusted by world’s leading brands such as Alaska Airlines, BBC and The Home Depot to drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. Today, brands are challenged to deliver seamless, unified customer experiences across a fragmented array of channels and devices— apps, websites, email, SMS, wallets and more. 

Airship’s no-code, AI-powered platform was designed with non-technical, growth-focused teams in mind, making it easy to create, test and orchestrate hyper-personalized experiences across all channels. With the ability to easily enrich customer data and rapidly launch growth experiments, Airship enables brands to deliver consistent, meaningful interactions that accelerate conversion and foster deeper customer relationships.

We invite you to be part of our journey in building products and delivering services that touch millions of customers around the world every day.

To learn more about us, visit www.airship.com, read our blog or follow us on LinkedIn.

About the Role

As Director of Talent at Airship, you will be the functional owner of our global recruitment function. You will have end-to-end accountability for all talent acquisition activities across every geography (US, EMEA, APAC) and business function (Engineering, Revenue, Solutions, Marketing, G&A). This role is the single point of ownership for company-wide recruitment strategy, execution, and outcomes.

This is a hands-on role. You will personally recruit for a variety of positions while simultaneously building the scalable systems, processes, and infrastructure that enable Airship to efficiently achieve its hiring goals. You will navigate both strategic and tactical work, from setting global talent strategy and reporting to leadership on talent metrics and insights, to sourcing candidates, running searches, and closing offers.

Reporting to the SVP, People Operations, you will be a key member of the People Operations Team responsible for shaping our talent strategy, fostering strong partnerships with cross-functional teams, building hiring capability, and enhancing our hiring processes and talent density.

What You'll Do

• Partner with senior leadership to understand business priorities and build a high-impact talent and staffing strategy aligned with Airship's growth goals
• Perform global talent planning and headcount management in partnership with the Finance team
• Design and execute a global talent acquisition strategy that supports our digital-first, remote culture
• Design, own, and continuously evolve a dynamic, scalable recruitment operating model that flexes with Airship's hiring needs
• Leverage a strategic mix of internal resources, AI-powered tools, and contract/outsourced support to optimize cost, speed, and quality of hire
• Build the business case for and manage relationships with external recruiting partners (agencies, RPO providers, contract recruiters) to supplement internal capacity during peak periods
• Identify, evaluate, and implement AI and automation tools across the recruitment lifecycle — from sourcing and screening to scheduling and candidate engagement — with a focus on efficiency gains and bias mitigation
• Directly recruit for a variety of roles to ensure key positions are filled with top talent
• Manage and elevate the end-to-end candidate experience and recruitment lifecycle
• Develop TA metrics and prepare clear, insightful reports with recommendations for senior leadership
• Shape and strengthen Airship's brand as an employer of choice through close collaboration with cross-functional teams
• Develop strategies for effectively utilizing contingent workers to support business flexibility and specialized needs
• Ensure compliance with legal and organizational standards across all recruitment activities
• Drive TA enablement through targeted training, education, and clear accountability mechanisms
• Foster an environment of inclusion with an emphasis on developing strategies to build diverse teams

What We're Looking For

• 8+ years of experience in talent leadership roles, ideally within a growth tech environment
• Experience building and managing flexible recruiting operating models that leverage internal teams, AI/automation, and external partners (agencies, RPO, contract recruiters)
• Proven success hiring technical and non-technical functions at all levels, including executive search
• Deep understanding of modern recruiting tools, innovative sourcing tactics, and employer branding best practices
• Knowle