Senior Manager, Revenue Enablement - Product & CX

At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.

 

Position Overview: 

ZoomInfo is looking for an experienced, passionate, and results-oriented Senior Manager, Revenue Enablement to join a dynamic team that supercharges ZoomInfo’s Go-To-Market (GTM) organization. This role is pivotal in overseeing enablement for multiple product lines, including ZoomInfo Copilot, ZoomInfo Marketing, and ZoomInfo DaaS/RingLead, etc. In addition to driving the product enablement strategy, this role will be responsible for enabling our Customer Experience Team, which consists of Customer Onboarding, Technical Implementation, Customer Education, and Technical Support. The ideal candidate is well versed in managing cross-functional teams, and will drive strategic initiatives to support high-velocity product release schedules and foster product adoption across the organization, contributing directly to the success of our GTM teams.

What You’ll Do:

Leadership and Team Management

• Lead, mentor, and develop a high-performing enablement team, fostering a culture of innovation, accountability, and continuous learning.
• Create an environment that encourages collaboration, knowledge-sharing, and professional growth.
• Strategically allocate team resources to support enablement needs across multiple product lines, ensuring alignment with business priorities.

Product Enablement Expertise

• Design and implement enablement strategies tailored to the unique needs of GTM (Go-To-Market) personas, ensuring sales, customer success, and technical teams have the knowledge and skills to succeed.
• Develop learning programs that drive product proficiency, enhance customer interactions, and support business growth.
• Partner closely with product marketing to deliver enablement solutions that improve product understanding, accelerate adoption, and drive customer value.

Customer Experience Expertise

• Enable customer experience teams with the skills, knowledge, and confidence needed to deliver exceptional customer experiences at every touchpoint.
• Optimize enablement frameworks that enhance customer interactions, onboarding, and ongoing engagement, ensuring consistency and efficiency.
• Leverage enablement platforms, learning management systems (LMS), and analytics tools to enhance training effectiveness and measure impact on customer satisfaction and retention.

Stakeholder Collaboration

• Build and maintain strong relationships with Customer Experience, Product Marketing, Product Management, sales and customer-facing teams.
• Influence and align stakeholders on enablement priorities and objectives.
• Act as a trusted advisor for product-focused roles.

Product Knowledge and Platform Expertise

• Deeply understand the ZoomInfo product ecosystem and tailor enablement strategies to each product line.
• Advocate for platform-specific enablement needs to ensure comprehensive support.

Strategic Planning and Execution

• Lead strategic enablement initiatives that scale globally and align with business goals.
• Monitor and measure the impact of enablement programs to ensure they meet objectives.
• Drive adoption and sales efficacy through targeted training and enablement efforts.

What You Bring:

Qualifications

• Leadership Experience
• Proven ability to lead, mentor, and manage high-performing teams in a fast-paced environment.
• Enablement Expertise 
• 7+ years of experience in CX, product enablement or related roles, with a track record of successful strategy development and execution.
• Experience in building, managing, and measuring program/initiative  progress 
• Experience in leading enablement teams focused on GTM personas
• Demonstrated experience in content creation and delivery to selling teams (sales, pre-sales and/or post-sales) 
• Experience with at least two of the following:
• GTM Automation (Sales and/or Marketing) Platforms
• Data Intelligence Platforms
• Marketing Automation Tools or Platforms 
• Demonstrated experience with content authoring, packaging, and management tools used in enabl