Associate Quality Improvement Internship

This role is in person at the Headquarters in Lake Mary, FL

 

SUMMARY

The New Generation Systems (NGS) Quality Improvement team is part of the Business Excellence Department and is responsible for NGS Quality Improvement initiatives supporting the organization's vision and operational objectives.

The Quality Improvement Associate will participate in analysis efforts that support the development and implementation of quality improvements across New Generation Systems (NGS).

Key tasks in quality improvement work include but are not limited to, reporting on quality processes, identifying quality improvement opportunities, tracking root cause analysis actions, supporting the generation of standard operating procedures, communicating with stakeholders, including engineering, quality, and project personnel, and facilitating meetings.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Supports the documentation of quality processes and standards, including analysis documents, Corporate Process Manuals, Standard Operating Procedures, and Working Instructions.
• Analyzes data related to quality processes, including root cause analysis and cost of quality, to identify opportunities for quality improvement and proposes solutions.
• Participates in and supports efforts to identify and prioritize quality and productivity processes from the improvement opportunity program for NGS.
• Supports the monitoring and reporting of NGS business results & quality metrics, supporting maintenance of ISO-9001 certification requirements.
• Collaborates with the Process Improvement Team to develop and implement quality tools and processes for NGS.
• Recommends quality process improvement based on data analysis findings.
• Analyzes and reports business-relevant data.
• Displays the ability to gather and extrapolate data from interviews, working groups, and discussions with other personnel.
• Perform other such duties as may be required.

OTHER DUTIES AND RESPONSIBILITIES

• Comply with all safety policies, practices and procedures reporting all unsafe activities to Management and/or Human Resources.
• Participate in proactive team efforts to achieve departmental and company goals.
• Contribute to building a positive team spirit.
• Communicate effectively with subordinates and management at all levels.
• Protect confidential information by not communicating, disclosing to, or using for benefit of third parties.
• Comply with all company policies and procedures.
• Always maintain the highest degree of honesty and integrity.

KNOWLEDGE, SKILLS & EDUCATION

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience: Junior or Senior completing an Engineering bachelor's degree preferred, other degrees will be considered based on experience/background of applicant.
• Language Skills: Ability to read, analyze, and interpret general business periodicals, finan