Bursar Associate

As the Bursar Associate, you are responsible for reconciling student payments and ensuring all accounts properly reflect a student’s payment history. You will also assist the AP/AR Manager with posting cash receipts and ensuring that all students’ needs relating to required payments are met.

Requirements

Who is American College of Education

Founded in 2005, American College of Education continues to be a leader in professional development through our online programs. The mission of ACE is to deliver high-quality, affordable and accessible online programs grounded in evidence-based content and relevant application. Our graduates are prepared to serve, lead and achieve personal and professional goals in diverse, evolving communities. As a socially conscious institution, we’re dedicated to making a positive impact and inspiring our students to do the same.

ACE is a premier organization that is continually recognized for its commitment to social responsibility. In 2016, ACE became a Certified B Corporation. As a socially conscious institution, we believe we have a responsibility to our students, alumni, employees, local communities, and society. We strive to make an impact in the world that goes well beyond our bottom line.

Who You Are

You are passionate about helping students achieve their educational goals. You thrive in a competitive and collaborative team environment. You are comfortable working remotely and have experience collaborating with others in a virtual environment. You possess a strong attention to detail.    

As the Bursar Associate, you are responsible for reconciling student payments and ensuring all accounts properly reflect a student’s payment history. You will also assist the AP/AR Manager with posting cash receipts and ensuring that all students’ needs relating to required payments are met.

Compensation

ACE is committed to paying a competitive wage while staying true to our mission of maintaining high-quality, affordable programs for our students. The starting hourly rate for this position is $25.00 plus all full-time employees are eligible for an annual bonus.

What We Look for in the Ideal Candidate

• Demonstrates self-reliance by meeting/exceeding workflow needs. 
• Demonstrates positive attitude and motivation, concern for students, teamwork, and excellent time management skills. 
• Follows established processes as outlined by organization and leadership. 
• Completes assigned duties based on daily business needs and individual skill set. 
• Consistently produces a high volume of quality work. 
• Capable, and adapts as needed, to work under pressure and meet tight deadlines. 
• Proven ability to work independently with limited supervision and with other department personnel. 
• Must support and embrace the College’s B Corp mission to improve the people and communities we serve through our civic engagement initiatives.  
• Must have exceptional communication, organization, and time management skills. 
• Must be "self-motivated" as well as creative and efficient in proposing solutions to complex, time-critical problems. 
• Must be collaborative in driving decisions and a team-player. 
• Strong analytical and problem-solving skills with a high attention to detail. 
• Builds and maintains student satisfaction. 
• Recognizes and anticipates student needs. 

Day to Day Responsibilities

In this role you will wear different hats, but your skills will be especially essential in the following areas: 

• Offers students the highest level of customer service through the billing and collections process.
• Works closely with the student accounting team to ensure billing information matches student documents.
• Responds to student needs via email and phone to aid with finance-related questions or challenges.
• Advises students about payment methods, payment alerts, and changes to their accounts.
• Accurately and effectively communicates student feedback to internal and external departments.
• Works directly with the Bursar Manager on process improvements.
• Additional tasks as required.

Qualifications and Education Requirements

• AA degree in accounting, finance, or related field and/or related experience in the Education.
• Preferred experience in bursar, financial aid, or student accounting office.
• Preferred experience with Campus Nexus/Anthology student information system.
• Preferred experience with Customer Relationship Management (CRM).

Our Commitment to Emp