Client Success Business Analyst

Company Description

Utilizing our highly advanced software platform, some of the largest health systems in the world are leveraging BlockIt to restore the connection between the provider and the patient. We are helping patients find the care they need by removing the barriers to be cared for and reducing the administrative and technology distractions. The BlockIt solution is focused on patient scheduling and closed loop referral management. 

Our mission is patient-centric. The patient journey as it must be…seamless and simple to navigate for patients, patient advocates, community members, and healthcare providers.

Job Description

We are seeking a highly motivated and detail-oriented entry-level Business Analyst to join our dynamic Client Success team. As a key member of our team, you will play a critical role in supporting our team on reporting & analytic initiatives, customer support and team projects. The main objective of this role is to support the Client Success team in enhancing client satisfaction and operational efficiency. This role is ideal for self-starters looking to begin a career in client success and business analysis.

We are seeking individuals who are interested in joining our team in transforming healthcare technology and make a significant impact on the industry. Be a key player in our journey to deliver innovative solutions that enhance the blockit platform and improve the healthcare experience for all.

Primary Responsibilities: 

• Oversee the handling of feature requests and support tickets for the client success team throughout the engineering and support cycle. This involves ensuring proper prioritization, effective communication, and timely completion of tasks.

• Skillfully use internal data analytics tools to create visually engaging infographics, simplifying complex data into clear and understandable visuals.

• Act as the primary go-to person for key stakeholders within the client success organization. 

• Lead coordination efforts for the team’s strategic projects and initiatives, maintaining a thorough understanding of ongoing activities, and facilitate internal team meetings to promote seamless coordination and communication across the team.

• Develop a deep understanding of our products and services to effectively support the client success team and effectively manage client profiles.

• Proactively identify areas for process improvement and contribute ideas to enhance the overall client experience.

• Collaborate with cross-functional teams to implement improvements and drive client success initiatives.

Qualifications

Skills and Abilities:

• Excellent interpersonal skills with an emphasis on verbal/written communication, managing relationships, and professionalism 

• Strong attention to detail, time management, and organizational skills

• Highly collaborative, innovative and solution-oriented 

• Customer centric, with a strong desire to resolve customer issues with positive outcomes 

• Ability to identify the root cause, provide troubleshooting and identify a solution to move forward

• Ability to work cross functionally with internal stakeholders in a fast paced, team-oriented environment

• Ability to manage timelines, prioritize tasks, and collaborate with cross-functional teams.

• Actively involved in analytical and critical thinking to adeptly tackle challenges and offer effective solutions.

• Proficient in utilizing Sigma for advanced analytics and data-driven insights.

• Consistently exhibit punctuality, professionalism, and dependability in all work-related endeavors.

• Display a high level of initiative, consistently stepping up as the go-to person for addressing challenges and providing solutions.

Education and Experience:

• High School Diploma or an equivalent education required 

• 1-2 years experience in Customer Support, Analytics or Project Management related position or related field required

• Experience working in a SaaS, healthcare technology/IT, or healthcare B2B environment highly preferred 

Additional Information

BlockIt Culture and Success:

• Collaborative team players with stro