Training Logistics Specialist, Taser & VR (Onsite)

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact:

As Training Logistics Specialist - TASER & VR you will own and deliver operational logistics for Axon’s Virtual Reality products into Master Instructor and Instructor Certification Courses throughout the region. This role will be fully focused on maintaining Training’s TASERs & Virtual Reality (VR) equipment, shipping, & RMA for Axon Training.

• Ownership:
  • This position is responsible for supporting the maintenance and shipping of the Training Teams TASER devices and equipment to all Courses, demonstrations and events. Whilst also maintaining our Training facility in Frankfurt
  • Maintenance and Shipping of Virtually Reality training materials for Axon Training sponsored certification courses and programs. Specifically focusing on supporting VR equipment for certification courses and major events.
  • Perform inventory movements physically and systematically within the designated storage and shipping facilities.
    • Inbound processing of returned materials.
    • Perform firmware and software updates to TASER & VR equipment.
  • Inspect and perform functional tests on ALL equipment prior to shipment and upon return.
  • Collaborate with the Axon Training Team, internal Axon Organization cohorts, as well as external customers to streamline and automate the logistical TASER & VR requirements for all customer facing events.
  • These process improvements will increase workload efficiencies, reduce costs, and increase profitability.
  • Assist in maintaining Axon Training inventory and materials at designated storage and shipping facilities throughout EMEA.
  • Assist in shipping and receiving of Training materials, both domestically and internationally.
• Act as Subject Matter Expert:
  • Be an expert in Axon's products and services; effectively deliver in-person training and product demonstrations to our customers, potential customers, and our distributors.
    • Join Forces with Axon product Leads to maintain expertise and proficiency on new technologies and products
    • Share this knowledge and ensure a proper handoff is conducted with the Axon Training Staff and Instructor Cadre.

Your Day-to-Day:

As Training Logistics Specialist, TASER & VR, you will:

• Lead all VR logistical efforts before and after each event to ensure our customers receive a world-class training experience.
• Own the shipping/logistics of VR product for TASER Instructor Certification Courses, Master Instructor Schools.
• Identify needs for maintaining Axon Training VR equipment inventory to support all training.
• Develop product requisition requests for each large scale customer facing training event.
• Place all associated and required product order inputs and tasks in D365.
• Monitor and intervene when necessary during the Axon Training product RMA process from order to delivery.
• Lead all TASER device and equipment logistical efforts before and after each event to ensure our customers receive a world class training experience
• Collaborate with internal Axon teams to guarantee that each event is meticulously planned, executed, and adequately resourced. Ensure the maintenance and delivery of TASER equipment for all Axon Training events.

Basic Qualifications

• BA/BS or equivalent work experience
• Experience and interest in learning new/emerging educational technology (VR/AR, mobile-based learning, online learning platforms, etc.)
• Scope of Problems to Solve:
• Timelines: Identifies risks to defined timelines and partners with people manager to deliver.
• Preparation: Stays current on the latest product features and benefits to appropriately train customers.
• Goal setting: Delivers against assigned functional and individual M&Ms.
• Communication and Influence:
• Vision: Understands team's vision and can answer questions from cross-functional stakeholders.
• Alignment: Clarifies their understanding of deliverables, priorities, and timelines for ass