Sr. Business System Owner (Doc Mgmt and Website)

Inside the Role

We’re seeking a dynamic Senior Product Owner to support our B2C website and our enterprise document management platform. In this critical role, you’ll support the vision, strategy, and execution of solutions that enhance customer engagement, drive revenue growth, and empower internal teams to succeed.

Why Join Us
• Impact at Scale: Your work will directly support key business initiatives that drive growth targets, customer and dealer satisfaction, and ensure compliance with regulatory standards.
• Innovation Culture: Join a collaborative, forward-thinking team that values experimentation, continuous improvement, and creative problem-solving.
• Professional Growth: Expand your leadership, business, and technical expertise through meaningful projects and cross-functional collaboration.

If you’re passionate about development, thrive at the intersection of business and technology, and are driven to lead impactful change, we’d love to hear from you.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

Pay offered dependent on knowledge, skills, and experience    

What You Drive at DTFS

• Serve as Business System owner for B2C website which supports customer account access for self service and marketing related content as well as our enterprise document management system which includes electronic document storage and document creation
• Drive continuous improvement initiatives and manage system enhancement prioritization with stakeholders.
• Troubleshoot system issues—assess business impact, prioritize fixes, and coordinate testing and validation.
• Act as a consultant and platform advocate, optimizing processes and maximizing system functionality to better support business needs.
• Collaborate with cross-functional partners, including IT, Operations, Marketing, to deliver efficient, high-value solutions.
• Support strategic initiatives through requirements gathering, testing, and implementation activities     

Knowledge You Should Bring

• BS/BA and 3-5 years of relevant experience or 8 years of relevant experience in lieu of a degree.
• Excellent communication, analytical, and problem-solving skills.
• Adaptability and a proactive approach to learning new technologies and processes are highly valued.
•  

Exceptional Candidates Might Have

• Experience supporting customer facing website and/or enterprise document management systems
• Proven ability to collaborate across business and technical teams and manage multiple priorities effectively.
• Knowledge of release management, user acceptance testing, data governance, and compliance frameworks
• Commercial finance operations experience

#LI-DTFSUSA  #LI-Hybrid 

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)- 

Charlotte, NC US. Relocation assistance is not available for this position.

Schedule Type: 

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

Daimler Truck Financial is the captive financial services provider for the Daimler Trucks North America family of commercial vehicle products, including Freightliner Trucks, Western Star, SelecTrucks, Sprinter Vans, Thomas Built Buses and Fuso. We have specialized in financing commercial vehicles for more than 40 years. This proven experience gives us critical insights into helping businesses overcome challenges unique to the trucking industry. Additionally, we offer a range of financing solutions that can be customized to meet each individual business's needs, from owner-operators to large fleet managers and nearly every venture in-between.

To achieve our goal of being the first-choice prov