Senior Technical Specialist (MAD-RP-AZ)

Location:

Phoenix, Arizona, United States

Job ID:

R0108004

Date Posted:

2025-10-06

Company Name:

HITACHI HIGH-TECH AMERICA, INC.

Profession (Job Category):

Engineering & Science

Job Schedule: 

Full time

Remote:

No

Job Description:

POSITION:                                         Senior Technical Specialist

DIVISION:                                          Metrology and Analysis Systems Division (MAD)

COMPANY:                                      Hitachi High-Tech America, Inc. (“HTA”)

TRAVEL:                                             Up to 20% (domestically and internationally)

REMOTE WORK:                     Customer Hybrid (+50% Onsite) – Onsite 90% / Remote 10%

EXPECTED PAY RANGE:                 $87,500 - $120,312 annually

This pay range is for the position’s base pay only.  This position may be eligible for other compensation including incentive pay and/or allowances.  Candidates will receive additional information during the interview and selection process.

POSITION SUMMARY

The Senior Technical Specialist (STS) is responsible for documentation, training, expertise, and guidance as applied to the instrument base that is assigned within the service organization.  The STS role works closely with other Technical Specialists and New Products Engineers to transition new products to field operations.  The STS can expect to travel to Japan to learn new instruments introduced by the factory, support the development of training and service documentation, support implementation of field service projects related to the equipment, and ultimately interface with the factory on all problems or issues with regard to the assigned equipment. 

Although the STS reports to a Service Manager, they also work closely with HTA and Hitachi High-Tech (HHT) technical departments and the national service organization as a whole.  HTA’s management team will establish plans and priorities for STS engineers to follow which could include temporary reassignment to the Product Support/Technical Support Group as necessary to accomplish divisional or department objectives.

PRIMARY RESPONSIBILITIES

• Interface with on-site service engineers in the troubleshooting and resolution of more complex problems requiring advanced levels of knowledge and experience
• Provide local support to customers in his/her area as necessary and decided by their management
• Work with NPI Engineers as necessary
• Conduct ongoing on-the-job (OJT) and classroom training, as required
• Act as a lead engineer in the first-time installation of newly introduced instruments, ensuring that proper techniques and procedures are passed to the local service personnel installing the instruments
• Supply proper communications and reports to the factory design group regarding problems and issues seen by the HTA Service Department
• Maintain the highest possible technical knowledge level for the assigned instruments
• Willingness to work weekends, nights, or other shifts as assigned to meet customer and/or company business needs
• Travel domestically and overseas, as necessary to perform position responsibilities
• Work with multifunctional groups towards completion of a common goal
• Participate in the administration of the service department by working with special assignments that require technical input.  (i.e. spare parts selection, training programs, service procedures, etc.)
• Maintain appropriate records of all work performed and training received
• Comply and adhere to company policies
• Complete assigned OJT, with the goal of process certification
• Manage and maintain any traveling inventory according to department policy and procedure
• Protect and maintain company property.  (i.e. travel inventory, company car, test equipment, tools, computers, etc.)
• Provide preventive maintenance and emergency service on the equipment within the assigned territory or assigned customer
• Set and keep appropriate schedules for service on the assigned equipment
• Install and test the assigned equipment at the customer site
• Train less experienced engineers via OJT and classroom training
• Perform other duties as assigned

EDUCATION, LICENSES, and/or CERTIFICATION REQUIREMENTS

• AS degree in electronics or relevant field (BS degree in Electronics Engineering or relevant field preferred)