Account Manager - Remote

Who are we?

Polyconcept North America (PCNA) is the industry’s biggest and most diverse offering of promotional products and decoration services. At PCNA, we don’t just create products — we inspire brand experiences. Join our team and be part of a company where you can make a mark, build something meaningful, and grow in your career while helping brands leave lasting impressions.

What we offer you

• Comprehensive healthcare and benefits packages! The health and wellness of our employees is important to us, which is why we offer benefit options including medical, vision, dental, disability, and more
• Flexible scheduling
• 401k Matching
• Generous Paid Time Off and Paid Holidays
• PCNA Cares Share Fund – donating to teammates in times of need

Why you will make it your career

• We invest heavily in modernization, operating more efficiently with cutting edge digital technology
• We value our employee’s contributions in a collaborative and inclusive work environment
• Our culture encourages listening, understanding and a sense of empathy makes PCNA stronger

Our Values

Delight Customers: Treat our customers the way you’d like to be treated.

Work Smart: Time is valuable. Focus on the things that can have the biggest impact on our business and customers. Be inquisitive and innovative

Think Team: Work together to get the job done. Be inclusive and collaborative.

Own It: Be accountable. Embrace challenges as opportunities, roll up your sleeves and make it happen.

Say It Like It Is: Be candid, honest and respectful. Offer constructive insights and welcome other’s input.

Our Businesses

Leed’s is the premier supplier of high-quality promotional products, with goods ranging from pens and drinkware to bags and mobile tech. Bullet is a leading supplier of low-price promotional products,​ offerin​g deep inventory, reliable service and 24-hour turnaround. Trimark, a member of PCNA, is a leading developer and manufacturer of logo'd apparel for the Canadian and U.S. promotional industries. Trimark sells logo'd apparel across 6 different categories: Polos, T-Shirts and Tops, Woven Shirts, Knits and Fleece, Jackets, and Accessories, including Headwear. At JournalBooks, we believe in creative minds working together to create something truly unique in journals and planners. ETS has always sought to provide the very best in service, product selection, printing capabilities and competitive pricing, focused on drinkware, ETS offers a broad range of high-quality drinkware categories. Spoke’s print-on-demand solutions and premium product assortment are standing by to help expand your inventory and fulfill your event and gifting needs!

The Position

The Account Manager is responsible for managing an assigned territory made up of accounts in our top two customer tiers. The primary focus is to build and maintain strong relationships that support day-to-day service needs, drive revenue growth, and provide a high level of customer satisfaction. This role works closely with Field Sales Managers (FSMs) from both our hard goods and apparel divisions, and partners with internal teams to ensure timely communication and issue resolution.

Key Responsibilities

• Manage all service-related needs for assigned accounts, serving as the main point of contact for inquiries related to pre-sale, orders, and post-sale support.
• Partner with internal teams (Order Processing, Art, Production, Distribution, Marketing, Product Development) to ensure smooth order flow and customer satisfaction.
• Collaborate with FSMs and other sales partners to support account performance and territory growth goals.
• Handle customer communication across various channels including phone, email, and chat.
• Use Salesforce daily to log large quotes and orders, track activity, and support follow-up to drive closure.
• Maintain accurate knowledge of international business needs, including Canadian-specific requirements.
• Build professional relationships with key contacts at assigned accounts, including account executives and managers.
• Participate in cross-functional planning efforts to align on customer goals and account strategies.
• Conduct proactive outreach to increase customer engagement and identify new opportunities.
• Partner internally and externally to resolve issues and maintain a high level of customer satisfaction.
• Attend tradeshows and customer visits with FSMs as required.
• Performs all other duties as assigned

Accountability and Performance Measures

• Achieve assigned sales quota and profitability goals in designated accounts.
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