Customer Service Executive

<p>We’re on a mission to make the switch to sustainable transport and energy faster, easier and more affordable. We use our own technology stack, data smarts and industry knowledge to build a game-changing capability. Our intelligent energy platform helps our customers access renewable energy, understand consumer behaviour, and powers smart charging for EVs.</p><p>By using technology and data integrations to connect cars, chargers, people, energy providers and more, Ohme has a powerful platform that puts the consumer at the core. </p><p>Ohme has been selling its chargers to consumers since mid-2019 and has had exponential growth since. We are now operating in multiple countries and have partnerships with the likes of Octopus Energy, Motability, the Volkswagen Group, and other innovative brands. </p><p>We are scaling up the business and are building out the team for rapid growth. If you’re interested in joining a fast-growing cleantech venture on a journey to speed up the global transition to clean energy, read on! </p><p>We are looking for a <strong>Customer Service Executive </strong>to join our team. </p><p>We’re looking for a supportive guide to help our customers navigate this new world of electric vehicles. This includes everything from walking them through the purchasing process for our intelligent EV chargers, to answer their questions, to working with our installation partners and providing after care. In this role, you will primarily be responsible for managing inbound inquiries from customers in the UK &amp; Ireland expecting an Ohme charger. <br/></p><p><strong>Requirements</strong></p><p><strong>What we want in your first 6 months at Ohme:</strong></p><ul><li>Guide and assist customers through having their EV charger installed by Ohme and troubleshoot any blockers. </li></ul><ul> <li>Address all incoming customer questions and feedback via phone, email in a timely, friendly, and efficient manner. </li> <li>Collaborate with internal and external stakeholders to assist customers with their installation. </li> <li>Actively listen to customer feedback and distil that information back to the business so that Ohme can 'close the loop' and deliver a positive customer experience. </li> <li>Be proactive in recognising issues or areas for improvement in the customer journey so that we maintain a high customer satisfaction score and consistently aim to delight our customers </li> </ul><p><strong>Requirements:</strong> </p><ul> <li> <strong>Live our values:</strong> Move fast, be brave, push the bar, take ownership and be transparent. Be a team player with creative opinions, focused on driving solutions. Always look forward and learn from mistakes. </li> <li> <strong>Self-starter:</strong> Try your best to always act in the customer’s best interest and solve their problems. Be open to trying different ideas and feedback from colleagues. </li> <li> <strong>Outgoing and personable:</strong> Enjoy speaking to people and starting conversations. Be able to be authentic and genuine to really listen and be empathetic towards the customer. </li> <li> <strong>Speak plain English:</strong> Communicate technical information in a simple manner that everyone understands. </li> </ul><p><strong>Experiences that are essential:</strong> </p><ul> <li>Customer onboarding, support and implementation </li> <li>Familiar with CRM systems and practices essential. </li> <li>Self-starter with a positive outlook and an appetite to learn more </li> <li>Strong interpersonal and communication skills, especially on the phone and in writing </li> </ul><p><strong>Benefits</strong></p><ul> <li>Competitive salary and bonus </li> <li>Hybrid office / remote-working practices </li> <li>Central Cork office </li> </ul><ul> <li>Annual leave - 25 days per year. </li> <li>Laya Private Health Insurance – taxable benefit </li> <li>Life Insurance Scheme 4x salary. </li> <li>Income Protection Scheme </li> <li>Executive Self-Administered Pension Scheme </li> <li>Eye Test every 2 years </li> <li>Cycle to Work scheme – salary sacrifice </li> </ul><p>Diversity, Equity and Inclusion are at the heart of what we do, and we encourage a culture where everyone can be themselves at work. We actively seek out a diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed and to feel included. </p>