Jobs and Careers

Senior Solution Consultant

Virtual Office (Arizona), United States, United StatesRemotefull_timeVerifiedPosted 31 Mar 2025

💰 $175,100/yr

About the role

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Stakeholders and key influencers.

You will have a unique opportunity to understand our customers' strategies and help them drive their business using our unique solutions.
You will have flexibility and independence in designing your work.
You will be able to access on-demand and in-person training.
You will have the internal resources you can call on to help you understand and solve technical challenges.
You will have the ability to work closely with other brilliant individuals to collaboratively solve complex technical problems.

What you will be doing?

Discover

You will run workshops with business users to uncover gaps and opportunities, define the projected benefits and present the outcomes to all stakeholders.

Design

You will create a customized demo and have the opportunity to tell the story that showcases the solution.

Learn and Share

You will stay up to date on Genesys products and industry best practices that will allow you to continue to advise the customer through the implementation process to ensure value.

What do you need to have to be successful?

A passion for technology and helping people solve problems
Interpersonal communication, polished verbal and written communication
Ability to work in a fast-paced, cross-functional team environment and able to multitask, prioritize and be detail-oriented
Have the technological know-how of IT-concepts, software-standards as well as database and networking technologies.
Ability to understand customers security needs and articulate a solution
Bachelor’s degree, preferred experience implementing or integrating with CRMs and/or software implementation or coding experience
Ability to travel up to 50%
Experience working with Cloud or SaaS company preferred

About Genesys:

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales, and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability, and flexibility. Visit www.genesys.com.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$94,300.00 - $175,100.00

Benefits: