Admission and Transfer Center - Staff Nurse (90%-100%) Evenings

University of Iowa Health Care —recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives. ®

The ATC operates the high-volume patient admit and transfer center, facilitating patient access to UI Health Care inpatient services through telephone and electronic based communication. Serving as a contact center for internal providers as well as external referring providers while serving over 20 departments across University of Iowa Health Care. 

Our Transfer Center team focus is triage of referring facility transfer requests and facilitates inpatient access through all inter-facility avenues including admissions across facilities, from the emergency department and from ambulatory areas.

Our Bed Management team focus is the assignment of right patient/right bed, at the right time. This teams works with the inpatient nursing teams to facilitate patient throughput to prioritize the most appropriate patients into the beds efficiently. 

This position is eligible for a combination of remote work and in-person (hybrid) work within Iowa. The Training will be conducted onsite at the Hospital Support Services Building (HSSB). There can be up to a minimum of 6 months or other duration of time determined by the supervisor of on-site training prior to Hybrid eligibility. Hybrid work eligibility will be evaluated following successful completion of job training, and a work arrangement form will be required to be completed prior to the start of remote work. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

Position Responsibilities

• Performs aspects of the patient admission flow management process, ensuring that transfers, patient placement, and related activities occur in a timely, safe, and accurate fashion. Includes, clinical assessments for triage and bed placement for patients. 
• Coordinates incoming patient transfer requests with referring/receiving facilities and physicians.
• Coordinates necessary transportation resources for incoming patient transfer requests.
• Stays informed of patient changes and communicates impact to admitting teams.
• Reviews medical reports from referring hospitals or physician offices and relays information to the receiving providers and nursing unit as needed.
• Evaluates all bed requests using approved criteria ensuring patients are expediently transferred or assigned rooms and resources are utilized efficiently.
• Responds appropriately to requests made by transferring physicians, hospitals, and peers to improve patient flow.
• Works with supervisors to implement effective solutions and strategies to enhance patient care and satisfaction.
• Prioritize customer service, professional communication, and customer satisfaction.
• Demonstrates clear communication and effect