FLEX Manager - Small Medium Business

This is a temporary position. 

JOB SUMMARY 

The Manager, Small Medium Business, reports to the Sr. Manager, Small Medium Business and supports and assists in the management, implementation and customer identification for the Small Medium Business (SMB) Program.  This role is responsible for providing analytical, process management, data management, and communication support over the Small Medium Business program. The Manager will facilitate SMB Program implementation services to support the global SMB strategy, including the supervision of account data migration processes to load account data to various databases used to track productivity and inform the Global Account Directory. The position communicates with both business and iT customers on the subject of SMB sales structure and requirements for supporting account data migration processes. The Manager will participate with cross-functional team initiatives with business partners from Data Strategy & Reporting, Sales Analytics, Reporting, iT contractors, data vendors, Sales Support, and Pricing Account Services. Stakeholders of this position include hotels, Continent leaders, the B2B US/Canada Account Sales Leaders and Global Sales Organization Leaders.

 

CANDIDATE PROFILE  

 Education and Experience  

Required 

• 4-year degree from an accredited university and 2+ years of relevant professional experience OR 4+ years of relevant professional experience.  

• Excellent PC skills including proficiency using spreadsheets and database applications 

• Proficiency with at least one of the following operating systems: Excel, PowerBI, Access 

 Preferred 

• Lodging/hospitality industry experience across multiple brands 

• Experience managing complex initiatives and change with little supervision 

• Experience evaluating business trends and successfully implementing new business programs and strategies to enhance business performance 

• Understanding of setting and implementing Sales strategies to support strategic growth across Sales Channels 

• Ability to influence others within all levels of Sales Organizations 

• Experience managing and manipulating large data sets  

• Advanced knowledge of Excel and proficient with Microsoft Access. 

• Ability to develop, lead and implement effective project plans. 

• Strong organizational skills to effectively manage tracking and resolution of account and strategy issues 

• Experience interpreting business requirements into detailed technical specifications. 

• Strong customer service skills to provide a high level of support to Sales Leaders regarding B2B sales structure analysis and production tracking 

 

CORE WORK ACTIVITIES . 

Program Responsibilities 

• Manages business processes and/or projects, setting priorities and measurable objectives, monitoring, and reporting on the process, progress, and results. 

• Effectively influences work of cross-functional and extended teams. 

• Responds to, solves, and make decisions on business requests with limited to moderate risk. 

• Presents alternative solutions to business issues by working with cross-functional teams and leadership 

• Achieves business results by: 

• Acting in a consultative fashion to implement programs impacting the sales organization 

• Developing and using systems to organize and keep track of information 

• Balancing interests of own group with the interests and goals of the organization 

• Identifying and leveraging resources, as needed, to assist in removing barriers to success. 

• Readily critiques own behavior to acknowledge mistakes and improve future leadership performance and acts independently to improve and increase skills and knowledge. 

 

Specific Expected Contributions 

• Contributes to team, department and/or business results by performing more complex quantitative and qualitative analysis for business processes and/or projects. Often manages small projects, business processes or parts of larger ones.  

• Governs the account data migration processes to load account data to various databases. 

• Provides support to Sales Leaders regarding B2B sales structure analysis and production tracking 

• Works with data resources to identify targeted accounts specific to SMB segment. 

• Provides technical expertise and suppo