CX Account Executive

Redefine the future of customer experiences. One conversation at a time.

We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. 

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

 

At Nextiva, our Account Executives help our customers grow their businesses and simplify their lives by selling our products and solutions. Nextiva combines communication channels — voice, video, collaboration, SMS, and surveys — to help businesses of all sizes access the information they need at the right time to provide amazing customer experiences and drive business results.   

The Day-to-Day: 

• You’ll be selling Nextiva’s newest business communication products and solutions to prospective businesses through an outbound motion 
• Identify and qualify business opportunities through outbound prospecting  
• Maintain a full pipeline of prospective customers while simultaneously closing existing pipeline within a high velocity sales cycle 
• The ability to thrive in a fast pace sales environment  
• Display a strong acumen for demoing SaaS products through a value selling approach 
• Deliver Amazing Service®, to both internal and external customers and prospects 
• Document activity and communicate information regarding prospects and opportunities via Salesforce.com 

The General Qualifications for Admission: 

• 1+ years of direct / inside sales experience 
• 1+ years preferred sales experience in SaaS and/or PaaS 
• Ability to work in a fast-paced sales cycles (1 to 2 call closes) 
• Hands-on Salesforce experience  
• Proven track record of consistently achieving and exceed quota 
• Experience managing a full cycle sales process and maintain accurate pipeline forecasting +/- 5% accuracy 
• Proven track record of selling solutions over the phone to various types of buyer personas 

You will Rock this Role if you have the following characteristics:  

• Customer Focused – you demonstrate a deep care and concern for helping customers succeed, beyond what they even imagined possible.  
• Business Insight – you are intellectually curious, a consummate learner that helps educate others on the possibilities and potential results of a Nextiva partnership.  You bring new ideas to the business for product innovation or processes.  
• Product Positioning – you have an innate ability and desire to master the Nextiva product suite and get tremendous satisfaction in matching the value and benefit to customer needs.  
• Influencer – you help customers make difficult decisions through caring, forward-thinking, and simple solutions that will make them a hero in their business.  
• Results Driven – you play to win and realize the benefits to the customer, your personal gain, and the business impact that your sales contribute.  
• Resourceful – you are technically savvy, able to maneuver systems and tools while having conversations.  You use systems and tools to your advantage, helping you know more about your customers.    

Your Success Depends on Your Commitment:  

We invest in our employee’s development and care deeply about your ability to grow.  We want Nextiva to not be just a job, but a career.  

Personal and Professional Development is at Your Fingertips.  You’ll have many resources to continually improve the focus areas associated with your role, and also to prepare for your future career growth.  Nextiva has invested in world class training programs to help you improve in your current role, but also to prepare for your future ambition.    

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform.