CX Specialist, Mid-Market Accounts

 

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Build Amazing. Deliver Amazing. Live Amazing. Be Amazing.

 

 

 

How You’ll Change Our Customers’ Lives:

At Nextiva, our Mid-Market Customer Account Managers help our customers grow their businesses and simplify their lives by selling our products and solutions. Nextiva offers UCaaS and CCaaS services to support our customer’s voice, video, collaboration, SMS, email and surveys needs. Nextiva helps businesses of all sizes access the information they need at the right time to provide amazing customer experiences and drive business results.  

The Day-to-Day:

• Either be the Primary sales driver for strategic business within an assigned segment/territory and partner or work within a team to drive new business
• Identify and properly qualify opportunities
• Manage all steps of the selling process, including coordinating complex sales cycles through decision-making process and contract execution
• Interact with partners and Regional/Inside Partner Managers (internal) to prospect and collaborate on strategic initiatives to drive incremental pipeline generation
• Align resources to Partners on an as needed basis & join Partner events if necessary
• Demo specific elements of the Nextiva NextOS platform
• Deliver Amazing Service®, leveraging the value of our products and services 
• Document activity and communicate information regarding prospects and opportunities via Salesforce.com
• Create and drive revenue within a specified region or list of named accounts
• Meet and exceed all quarterly and annual sales quotas
• Own the sales cycle from lead generation to closure
• Develop business plan and present the business plan during quarterly review sessions
• Maintain account and opportunity forecasting within our internal forecasting system (SFDC)
• Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience

The General Qualifications for Admission:

• 5+ years of experience selling large complex opportunities into the installed Channel or Direct customer base
• 3+ years of Solutions Selling experience with CCaaS, Telecom, CRM or Ai required 
• Ability to cultivate and build positive relationships
• Understanding and experience with selling to Executives in Fortune 1000+ type organizations
• Strong emphasis on collaboration and communication with Partners and internal team 
• Hands-on Salesforce experience 
• Demonstrated ability to consistently achieve and exceed quota
• Proven ability to manage leads, manage a pipeline, and forecast
• Proven track record of selling solutions to strategic customers

You will Rock this Role if you have the following characteristics: 

• Customer Focused – you demonstrate a deep care and concern for helping customers succeed, beyond what they even imagined possible 
• Business Insight – you are intellectually curious, a consummate learner that helps educate others on the possibilities and potential results of a Nextiva partnership. You bring new ideas to the business for product innovation or processes
• Product Positioning – you have an innate ability and desire to master the Nextiva product suite and get tremendous satisfaction in matching the value and benefit to customer needs
• Influencer – you help customers make difficult decisions through caring, forward-thinking, and simple solutions that will make them a hero in their business
• Results Driven – you play to win and realize the benefits to the customer, your personal gain, and the business impact that your sales contribute
• Resourceful – you are technically savvy, able to maneuver systems and tools while having conversations.  You use systems and tools to your advantage, helping you know more about your