Mgr RevCycle Training - Revenue Cycle Trng

Job Details

Revenue Cycle | Miamisburg | Full-time | First Shift 

Preferred Qualifications

Position Summary

The Manager, Revenue Cycle Training will lead the strategy, coordination, and delivery of training and education services that support Revenue Cycle operations across Patient Access, Hospital Billing, Professional Billing, and related enterprise initiatives. This leader will oversee the Revenue Cycle Training team and ensure that training priorities, curriculum, delivery methods, and stakeholder support align with operational needs, Epic workflow changes, organizational initiatives, and Revenue Cycle performance goals.

The role is responsible for building a disciplined and scalable training function that supports new-hire readiness, role-based education, Epic upgrade adoption, workflow standardization, and training support for Revenue Cycle projects and optimization efforts. The manager will partner closely with Revenue Cycle leaders, operational teams, Information Systems, project teams, and other stakeholders to identify needs, prioritize work, and ensure training interventions are practical, timely, and measurable.

Reporting Relationship

• Reports to: Director, Revenue Cycle Optimization & Training
• Direct reports: Revenue Cycle training staff and other assigned education or enablement resources, as applicable

Primary Areas of Responsibility

Revenue Cycle Training Strategy and Leadership

• Lead the Revenue Cycle Training function in alignment with departmental priorities, enterprise needs, and ongoing operational transformation.
• Establish training goals, annual priorities, service expectations, and operating practices for the team.
• Translate Revenue Cycle priorities into a coordinated education plan that balances onboarding, ongoing competency development, project support, and emerging operational needs.
• Maintain awareness of changes in Epic workflows, Revenue Cycle operations, and enterprise initiatives that require education, communication, or adoption support.
• Promote a training model that is structured, scalable, responsive, and grounded in operational impact.

Team Management and Staff Development

• Recruit, coach, develop, and manage the Revenue Cycle training staff.
• Provide day-to-day leadership, workload prioritization, performance oversight, and professional development support for the team.
• Clarify team roles, expectations, and accountability across training delivery, content development, curriculum maintenance, and project support.
• Support cross-training and skill development to strengthen coverage across Revenue Cycle domains.
• Foster a culture of collaboration, consistency, continuous improvement, and service to Revenue Cycle partners.

Training Delivery, Curriculum, and Standardization

• Oversee Revenue Cycle Epic training for new hires, existing staff, targeted refreshers, and role-specific education needs.
• Ensure the development, maintenance, and standardization of training materials, lesson plans, job aids, tip sheets, and other educational content.
• Guide the use of classroom instruction, virtual learning, self-paced resources, Epic learning tools, and blended delivery approaches, as appropriate.
• Establish standards for curriculum governance, version control, document storage, review cadence, and retirement of outdated content.
• Ensure training materials reflect approved workflows, operational expectations, and current system functionality.

Epic Readiness, Project Support, and Adoption Enablement

• Coordinate training readiness for Epic upgrades, workflow changes, system enhancements, automation releases, and other Revenue Cycle initiatives.
• Partner with project teams, product owners, operational leaders, and Information Systems resources to determine training impacts and education plans.
• Ensure the training team is engaged early enough to assess learning needs, develop materials, support communications, and prepare end users for go-live.
• Support broader adoption of approved workflows by aligning education, reinforcement, and post-implementation learning needs.
• Participate in implementation planning where training readiness is a critical dependency for successful rollout.

Operational Partnership, Intake, and Prioritization

• Serve as a key liaison between Revenue Cycle Training, operational leaders, project teams, and other stakeholders.
• Establish and manage a clear intake and prioritization process for training requests, balancing urgency, enterprise value, resource capacity, and strate