Customer Relations Program Coordinator

Our Organization 

Pearson VUE (pearsonvue.com) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leader in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 test centers in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies. Pearson VUE is regularly featured on the Forbes list of Best Employers and we are recognized in the Best Employers. 

We are proud to offer an exceptional environment to develop your professional career and we are now hiring for a Customer Relations Program Coordinator to join our successful team.

 

About the role

At Pearson VUE we offer truly global career opportunities and we have ambitious plans for the future! We are proud to offer our people many exciting career development opportunities, incentives, rewards and a competitive benefits package. When you join us as Customer Relations Program Coordinator, you can look forward to working with many talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.  

This is a truly exciting vacancy as you’ll be responsible for taking on many different types of interest from internal stakeholders relating to customers’ experience as a candidate taking one of our assessments/exams. Customer enquiries can come through our Customer Service team, through telephone calls and emails and your role is to understand the enquiry, ask questions and collaborate with our varied departments to investigate what happened. You will use your Customer Relations skills to take ownership of the enquiry so that we can deliver a positive outcome and take care of each and every valued customer.  

This is a fantastic opportunity for you to gain experience working with our diverse internal professional teams and corporate functions and you’ll have the opportunity to feedback, suggesting ways we can improve to avoid any customer issues from happening again. You may even have the chance to work with some of our Clients and help in some of our exciting projects!  

Location: This is a remote role and can be worked from home. 

Contract: Regular full-time position working 40 hours per week 

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the Colorado, California, Washington State, New York State, and New York City laws, the pay range for this position is as follows:

The full-time salary is $21.00 per hour, paid to you every 2 weeks 

 

Our Successful Candidate 

This is a career-changing opportunity therefore we are looking for a passionate team-player with exceptional customer service skills. You should have excellent attention to detail and take pride in your professional communication ability, both verbal and written. You should have the curiosity and ability to investigate and seek out answers to questions over multiple technological platforms. 

• We require a high school diploma or equivalent level qualifications as a minimum.  
• Bachelor's Degree, or equivalent work experience is preferred. 
• Experience training, teaching, or coaching is desired.  
• Time management skills and the ability to prioritize and multitask is necessary. 

Take your career to a new level - we have many interesting and dynamic projects to look forward to in 2024 therefore now is the ideal time to join us for a highly rewarding and truly global career at Pearson VUE. 

Our Recruitment Process 

We are reviewing applications regularly and interviews are being scheduled now, therefore we encourage you to submit your application as soon as possible. Wishing you success with your application!  

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets.

To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Ass