Inclusion Experience Manager - East Market Area

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Our Global Dealer Engagement team builds successful partnerships with our 9,500 dealers and helps them unlock their full potential and increase customer satisfaction. We focus on training and productivity, governance, customer sentiment, diversity, community, retail excellence, systems and process modernization, and rewards and recognition to help our dealers differentiate themselves from the competition and maximize their strengths.

In this position... 
The Inclusion Experience Manager will report to the Market Area Sales and Marketing Manager, be matrixed to the Global Dealer Diversity Director, and will be responsible for implementing the Ford dealer diversity strategy and action plan in the East Market Area. This role will be a very proactive part of the Global Dealer Diversity team. In this role, you will apply the framework of the Ford Operating System (Ford OS) to support Dealer Diversity efforts to drive creating an inclusive culture within each dealership.

Please note that 80% travel availability would be required

Key Responsibilities will include:

• Support Dealer Diversity Global Strategy implementing the following actions:
  • Work with Market Area and Regional management to identify 15 key target Ford/Lincoln dealers you will be held responsible for annually
  • Execute and deliver Dealer Culture Framework with your assigned stores driving improvement in employee sentiment, OneCx, and market share
  • Lead FGE Immersion/Lincoln Institute action plan development and follow up with assigned dealers in support of opportunities identified as a result of the employee assessment survey
  • Leverage Building Inclusive Culture Playbook with 100% of assigned dealers driving utilization and adoption to support culture building action plans
  • Help foster a culture of respect and inclusion within the dealership creating an environment where all employees feel valued and supported
  • Collaborate with dealership leadership to provide assessment of current state analysis of dealer inclusion in your assigned Region/Market Area and provide action items to drive measured improvement
  • Identify best practices in inclusion within your market to share for continuous improvement.
  • Partner with community organizations and stakeholders to support initiatives and outreach efforts in the local community working with assigned dealers to engage in at least two community outreach initiatives each year impactful to their community 
  • Assist with talent acquisition and recruitment strategies to drive the dealership’s ability to reflect the communities they serve
  • Attend required upskilling sessions
  • Become key dealer diversity SME and resource for the Market Area
• Provide regular updates and communicate to local and global management on progress, challenges, and real-time feedback from stakeholders.
• Collaborate with key Ford stakeholders, including the core skill teams of Field/Dealer Operations, Market Representation, Customer Experience and Ford Credit.
• Invest in truly understanding and communicating best practices and unique regional requirements to stakeholders.
• Support miscellaneous team assignments as needed.

Key Leadership Behaviors

Excellence: 

• Identify opportunities for improvement and effective approaches to deliver results that positively impact the culture within our dealerships that are shared with key stakeholders and external suppliers. 
• Courage to share candid feedback about what is and is not working with our current state.
• Passion for being a change agent and drive for inclusivity driving innovations that ease customer pain points and improve the overall retail experience for dealer employees and customers.

Focus: 

• Prioritize actions that will significantly improve dealer diversity, equity and inclusion.
• Apply quantitative and qualitative tracking to measure success.
• Be agile and anticipate change while taking smart risks

Collaboration: 

• Create win-win solutions with Market and Dealer buy-in and trust.
• Able to overcome hurdles and roadblocks by problem solving and developing creative solutions to achieve desired outcomes.
• Work with numerous stakeholders, globally, over different business groups to achieve mutual objectives.

You will join a diverse team that brings together multiple backgrounds and experiences to create diversity of thought. Success will