Customer Service Representative ** Seasonal

Company Description

From tree to table, POM Wonderful delivers a whole lot of healthy. Known for our iconic double-bubble bottle, we grow, harvest, package, and market fresh pomegranates, pomegranate arils, and a selection of delicious pomegranate-blended juices and teas. With over 9,000 acres in California’s Central Valley, POM Wonderful is committed to unleashing the antioxidant power of our handpicked pomegranates. 

JOB SUMMARY:

The Customer Service Representative is the primary interface for distributors, sales, carriers and warehouses for shipping operations in North American market.  Responsible for order to fulfillment process and customer relationships. Develops, implements and coordinates customer service programs and activities.

Compensation- $22 - $25 hour. Final compensation will be dependent upon skills & experience.

Job Description

• Communicates with sales team, carriers and warehouses via phone or email to manage distributor, special event and other orders
• Process orders and ensure on-time delivery through network of warehouses and UPS/trucking companies. Plan and arrange shipments.
• Research and resolve delivery issues to include issuance of credit or sending replacements
• Maintain good customer and 3rd party logistics relations.
• Supports overall supply chain planning, sales operations and expansion projects. 
• Fill out contract forms, determine charges for service requested, enter customer standard updates
• Adjust complaints concerning billing or service rendered, independently investigates and solves service issues.
• Manage and approve logistics costs for 3rd party logistics providers.
• Provide prompt, efficient and exceptional customer service. Calls include inquiries on billing discrepancies, product inquires, order tracking, payment issues and other general inquiries.
• Analyze orders and enter orders that align with current stock availability as well as minimize cost
• Build relationships with our Marketing and Sales team and provide information on possible sales leads/customer feedback.
• Proactively and independently identify problems and quickly implement appropriate solutions.

Qualifications

Three or more years of industry experience to include Call Center, eCommerce or logistics.  Experience with Order Management systems, Oracle experience a plus.  Excellent problem solving skills.  Comfortable making important decisions independently or with little guidance.  Excellent communication and customer service skills.  Ability to handle multi-projects simultaneously.  High energy and performance level.  Working knowledge of Microsoft Office, especially Excel.  Bilingual (Spanish/English).

Ability to maintain appearance and conduct suitable for a corporate environment  Ability to work occasional evenings, weekends, and travel if necessary. Ability to sit at a desk and use a computer for long periods of time with or without accommodation.  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS & ABILITIES:

The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Characteristics should include but not be limited to: being able to work with others; work efficiently with little or no supervision; understand and able to do basic math equations, speak the data that is being collected and open availability including evenings and weekends.

EDUCATION & EXPERIENCE:

GED or high school diploma, one to two years previous customer service experience and/or academic background, training and experience that demonstrates the ability to perform the duties of the position.

Additional Information

POM's Dedication to You:

• Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including: 
  • 24/7 online physician consultations 
  • virtual mental health resources 
  • life coaching 
  • engaging employee community groups 
  • cash rewards for healthy habits and fitness reimbursements 
  • library of on-demand fitness videos 
• Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units. 
• Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational