Automotive Customer Service and Case Management Representative (Remote)

Job Title:

Automotive Customer Service and Case Management Representative (Remote)

Job Description

The Technical Support Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you!

As a remote Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE 

As an Automotive Customer Service and Case Management Representative, you’ll:

• Handle inbound customer inquiries and document all interactions accurately. 
• Respond to escalated automotive-related product queries, ensuring timely resolutions. 
• Collaborate with dealerships, third-party partners, and field support teams to address customer concerns. 
• Utilize standardized communication processes to enhance customer experiences and brand loyalty. 
• Draft, review, and respond to emails promptly while maintaining professional communication standards. 
• Foster relationships with customers, and our elite client, while promoting a culture of trust and satisfaction. 
• Maintain a positive outlook in all customer interactions, ensuring a high level of service for our luxury brand.
• Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS 

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Automotive Customer Service and Case Management Representative role include: 

• Minimum 18 years of age with a High School Diploma
• At least 2-3 years of customer service experience; automotive industry experience is preferred. 
• Strong computer proficiency with the ability to navigate multiple applications. 
• Excellent written and verbal communication skills to effectively engage with customers. 
• A passion for the automotive industry with a propensity for problem-solving, while always maintaining a pleasant and professional manner

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:

• The base salary range for this position is $17.00-$24.00/hour (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, exper