Server/Host (SEASONAL) - Crystal Mountain Hotel

Crystal Mountain Hotels is seeking a Server for our site located just six miles from the White River Entrance to the Mt. Ranier National Park in Enumclaw, WA. 

 

JOB DUTIES & RESPONSIBILITIES 

• Greet guests in the dining room and take all food orders in an efficient manner, following the established steps of service. 

• Maintain an understanding of all menu items and ingredients and assist guests with any dietary or preparation questions and suggestions. 

• Communicate directly with the back of the house crew to ensure that orders are delivered correctly, and all special requests are addressed and accommodated. 

• Deliver food promptly, professionally, and within the established service expectations, including maintaining safe food handling, alcohol service, and sanitation standards. 

• Promptly address and correct any complaints or issues. Relay relevant information or complaints directly to supervisor. 

• Understand POS and F&B ticketing system software and correctly enter each order. Collect tickets, follow proper cash handling, and tip pool procedures. 

• Ensure that the dining room/area is properly set up prior to and after service period. Keep clean and neat while meeting all established sanitation standards. 

• May be asked to operate equipment, including iced tea/soda machine, soup well, coffee machine, fire extinguisher, etc. 

• Maintain safe food handling and sanitation standards and assist with bussing tables during down periods. 

• Take care of our guests and help answer their questions. Be familiar with property amenities, local recommendations, and fun things to do in the area. 

• Perform other duties or special projects as assigned. 

 

SKILLS NEEDED 

• Great customer service skills and a professional, friendly, low-drama attitude. 

• Strong verbal communication skills and a team player mindset. 

• Be able to work in a fast-paced environment, and to keep on track, even when things get busy. 

• A knack for keeping things neat and organized, and an eye for detail for all things food and beverage 

 

REQUIREMENTS 

• 1+ years previous experience in a food and beverage setting preferred. 

• Must be able to obtain state food-handlers certification. 

• Must be able to obtain state alcohol-servers certification. 

• Serving is an active role, involving frequent bending, reaching overhead and squatting. 

• Lifting, carrying, and placing objects weighing up to 30 lbs. without assistance. 

• Pushing/pulling objects weighing up to 75 lbs. without assistance. 

• Remaining on your feet for extended periods of time. 

• Remaining stationary for one (1) hour, move about/traverse property spaces, push, kneel, bend, balance, squat, reach and stretch for up to eight (8) hours per day 

• Noise levels i