Enterprise Insight Analyst

Role OVO-View

Team: Performance and Insight 

Salary banding: £45,770 - £55,000

Experience: 1-3  years in similar role, with broad experience of team working and cross functional engagement

Working pattern: Full-Time

Reporting to: Analytics Manager - Case & Workflow

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Workflow, Failure reduction, Value creation

Top 3 qualities for this role: End-to-end, Strategic, Influencer

 

Where you’ll work:

At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.

All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home.

 

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

 

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

• The Performance and Insight team exists to provide greater understanding of our operational performance, improve the accuracy and accessibility of data, and adapt quickly to our changing operational and technical environment. We handle complex and challenging issues and projects, embed a culture of continuous improvement, and enable the business’ strategic transformation.
• Through great Data Governance -we make it easier to find and understand our performance data by implementing great data governance ensuring that data is managed systematically so it can be used efficiently, securely, and is accessible to those who need it.
• Easier to understand performance data - we create simple to understand MI against a set of visual standards, we work with each part of our business to educate our teams on how to spend the least amount of time finding the data vs investing their time in making the right decisions based on what the data tell us
• Understanding the work - we have a complex business and we architect MI to bring to light how we perform end-to-end showing what are the key drivers of work and where bottlenecks exist in the system.
• Innovation and collaboration - as well as making sure we create the best MI today we are looking forward to tomorrow to look at new ways to automate our reporting and embed AI as a way to help our stakeholders identify where their focus should be

We’re hiring world class change leaders. Each role that we are hiring plays their own part in our mission; our role is to become the best in class energy provider, creating effortless customer experience built on trust and getting things right, first time. We do this through finding and working on the problems that matter most to our customers and employees.

 

This role in a nutshell:

An exciting opportunity in this new role you will be helping OVO understand itself end-to-end. By building MI that helps us understand how work flows across different departments you will identify bottlenecks, redundancies, and opportunities for improvement. You’’l play a pivotal role in defining the key metrics that impact our performance and build MI to give early warning when these metrics are underperforming.

Extremely exciting opportunity to work across a major, progressive utilities business building up a network of allies to identify the gold standards in our data. A chance to take a proactive role on improving the ways we create insight on flows of work that will help us improve the accuracy of our resourcing models and orchestration . Within this role you will get to marry your skills in analytics and data management to drive solutions to our biggest data and insight gaps and problems, creating best in class service for our customers.

 

Your key outcomes will be:

• Conduct comprehensive analysis and mapping of workflows across different departments to identify bottlenecks, redundancies, and opportunities for improvement
• Develop and maintain a set of performance indicators that accurately reflect the efficiency and effectiveness of interdepartmental workflows.
• Create and refine management information (MI) s