Senior Commercial Loan Servicing Specialist

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About this role:

Wells Fargo is seeking a Senior Commercial Loan Servicing Specialist in Agency Services as a part of Commercial Banking Operations Division.

In this role, you will:

• Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution

• Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements

• Coordinate all aspects of resolving open customer service issues; interact with internal and external customers

• Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs

• Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications

• Serve as an escalation point in the resolution of client issues

• Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes

• Identify activities of the team to ensure conformity with established procedures

• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

• May lead projects, teams, or serve as a mentor for lower-level staff; may contribute to strategic initiatives

• Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements

• Provide consistent support of procedure updates, risk management, and process enhancements

Required Qualifications:

• 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Loan IQ (LIQ) Experience.

• Exposure to and/or experience in Syndication/Participation, trades, and foreign loan originations.

• Knowledge of loan documentation; construction loan budget monitoring experience; and title work experience.

• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.

• Excellent verbal, written, and interpersonal communication skills.

• Ability to effectively resolve problems and conflicts at the immediate and root-cause levels.

• Ability to work effectively, as well as independently, in a team environment.

• Ability to work in a fast-paced deadline driven environment.

• Sound critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change.

• Good business communications skills and be recognized as someone who delivers extraordinary and superior customer service.

• Experience in procedure writing preferred.

Job Expectations:

• Ability to work on site per Wells Fargo's standard operating model in the listed location (hybrid schedule).

• This position is not eligible for Visa sponsorship.

• Candidates must be willing to work additional hours as needed.

Posting Location:

• 1525 W W T Harris Blvd, Charlotte, NC 28262

The Global Operations functions adhere to a location strategy; therefore, your candidacy may be determined based on your current location. Remote work locations are not available for these roles, so if you are not in a location listed on the posting,