Roving Banker Manager- New Mexico Region East

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About this role:

Wells Fargo is seeking an Operations Manager (Roving Banker Manager) for our National Branch Network as part of the Consumer, Small & Business Banking division.  Learn more about the career areas and business divisions at wellsfargojobs.com.

As a Roving Banker Manager, you are responsible for managing Roving Bankers within your assigned region. You will be reinforcing the behavior framework, supporting tools and other branch initiatives for the roving bankers, as well as ensuring critical staffing coverage for your assigned districts. Your influence on excellence in execution with this group will drive their success, the satisfaction of our customers and growth of our business.

This position will provide support for various branches within EL PASO DISTRICT, NEW MEXICO SOUTHWEST DISTRICT, NORTH ALBUQUERQUE DISTRICT, & SOUTH ALBUQUERQUE DISTRICT.

In this role you will:

• Coach, develop, and influence assigned Roving Banker team to execute on business strategies, achieve results, and drive growth of the business; This includes coaching bankers to engage customers to understand their needs and work proactively to build relationships and help customers succeed financially

• Act as the partner to the District Managers and branch managers on trends, recognizing gaps and creating strategic solutions for regions

• Assess and leverage all National Branch Network reporting data in combination with observation to inform coaching and recommendations at region, district, and branch levels for improved performance

• Be an expert resource on tools and initiatives utilized by National Branch Network and employees such as plan my day, as well as help more and engage more activities

• Maximize banker success by ensuring frequent opportunity to further skill, knowledge and acumen of the behavior framework, and other topics as introduced to the National Branch Network

• Manage and execute on resource allocation in alignment with strategic goals for optimal National Branch Network performance, to include but not limited to managing staffing requests and scheduling adjustments

• Provide support structure across assigned National Branch Network region as needed

• Establish strong relationship and partnerships with branch management

Required Qualifications:

• 4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 2+ years of leadership experience

Desired Qualifications:

• 4+ years of banking, financial services, or Branch Network experience

• Management experience including hiring, coaching, and developing direct reports

• Ability to build and inspire a team where adaptability, collaboration, and accountability to performance are critical to success

• Success at managing a remote workforce and navigating a matrixed environment

• Experience allocating workforce within assigned district to ensure optimal branch coverage

• Adaptable and flexible coaching style which takes into account the needs and learning styles of a diverse team

• Understanding the behavior framework, the management cycle, and how it ties to business growth

• Experience and knowledge in coaching across customer segments, including affluent, high net worth, and small business

• Extensive experience in asking questions and identifying complex financial needs in order to provide relevant options to customers

• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important

• Ability to effectively manage time and competing priorities, exercise independent judgment, and use critical thinking skills

• Experience leading implementation strategies on utilization of innovative branch banking tools and contact management systems

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