Client Relationship Manager II - Xtime

Company

Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Client Relationship Manager II

Management Level

Individual Contributor

Flexible Work Option

Can work remotely anywhere in the specified country

Travel %

Yes, 5% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $53,200.00 - $79,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

Xtime is the leading cloud-based Customer Retention and scheduling platform for automotive manufacturers and automotive dealer service departments. We are committed to helping the industry deliver high quality service to customers who demand convenience, value and trust from their auto dealers. In the US, we have been selected as the exclusive or preferred provider of software for service departments by BMW/Mini, Hyundai, Honda, Kia, Lexus, Nissan/Infiniti, Volvo and VW and by Nissan, Mazda, Toyota and Volvo in Canada.

The company has been supporting auto dealer service departments since 2005 and grew 50% in 2013, now services over 6,000 auto dealers in North America and is adding customers in Australia since 2014. As Xtime continues to grow, there are opportunities to support new products, and the Marketing team has been expanded to accommodate the company’s needs.

Reporting to the Manager of Invite Managed Services and working closely with the Marketing team as well as being a strategic partner to sales and operations, the Client Relationship Manager will be responsible for working with Xtime dealer customers using the Invite product. This will include analyzing dealership performance and customer characteristics, recommending marketing campaigns, and overseeing the assembly, launch and results monitoring. The successful candidate will have a demonstrated ability to lead and mentor in a fast growing environment. 

Responsibilities:

• Using internal tools, analyze the dealerships shop load, unused shop capacity and other service marketing opportunities.
• Contact dealers proactively to review and gain approval of recommendations. 
• Utilizing internal tools and work with other team members to create, launch, manage, and measure marketing campaigns.
• Review and analyze monthly results.
• Provide feedback and results to dealer customers and assemble performance statistics for internal and external review.

What’s In It For You   

  

At Cox, we reward your hard work with meaningful benefits.   First, we offer a highly competitive compensation package, 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars!   

  

We value people more than technology. That means you’ll work within a culture and with a team that values your leadership, your experience, your contributions, and you – yes, you – as a person. We believe recognition is important, and Cox strives to celebrate those who help make us successful every day.  We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so.   

  

We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. You’ll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more. 

Who You Are  

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in a related discipline and 2 years experience in a related field. The right candidate could also have a different combination, such as a master’s degree and up to 2 years experience; or 6 years experience in a related field
• Effective communication skills: written, verbal and presentation 
• Requires strong knowledge of MS office tools and effective communication skills: written, verbal and presentation
• Excellent mental acuity (