Senior General Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

As a Group Manager at JLL, you will be responsible for overseeing the real estate operations and management of a campus with the primary focus on achieving operational excellence and client objectives, implementing strategic plans, and driving financial results.

This campus serves as the global headquarters for Capital One. It consists of retail tenants, sports amenities, parks, and public and common shared space located in Tysons, Virginia. This position requires collaboration with the operators of a performing arts center, a hotel, and the office tower facilities teams.

This leadership role requires you to effectively manage large teams, coupled with strategic thinking and a comprehensive understanding of the big picture. You will be responsible for implementing and recommending improvements to clients. The Group Manager is responsible for ensuring client and tenant satisfaction.

The position demands strong leadership capabilities as you'll mentor managers, cultivate key client partnerships, and ensure operational excellence across all service delivery areas. You'll work closely with leadership to optimize resource allocation, and maintain JLL's reputation for innovation and client-centric solutions.

This position requires the Group Manager to be on-site. 

WHAT YOU’LL BE DOING

• Oversee operational performance across a portfolio of real estate assets, ensuring delivery excellence and client satisfaction metrics

• Build and maintain executive-level relationships with key clients, serving as their primary strategic advisor and trusted partner

• Mentor and develop management talent, fostering a culture of collaboration that strengthens team performance locally and across the globe

• Collaborate with regional and global leadership teams to implement best practices and drive organizational objectives

• Manage P&L responsibility, including budget development, forecasting, and resource optimization across business units

• Present to senior leadership and key stakeholders on business performance and strategic initiatives

• Champion diversity, equity, and inclusion initiatives while supporting each other's wellbeing across all teams

Operations:

• Conducting property inspections to determine necessary services and equipment.

• Assigning maintenance and repair duties to employees and obtaining bids for additional work from contractors

• Managing major construction projects and reviewing construction specifications or plans

• Administering service contracts and purchasing supplies and equipment

• Ensuring building operations are in line with company standards and procedures.

• Developing property manuals and online systems

• Implementing and updating emergency evacuation procedures and life safety systems

• Assuring compliance with company policies and procedures

Financial:

• Assisting in the preparation and review of annual jurisdictional forms and filings

• Preparing and implementing annual budgets for revenue, operating expenses, and capital expenses

• Supporting the lease administration process and reviewing lease agreements

• Managing the accounting and collection process in coordination with Client Accounting Services

• Reviewing account aging reports and taking appropriate actions

• Preparing and reviewing financial statements and reports for clients

Client/Tenant Service:

• Acting as a contact for tenants and meeting with tenant representatives

• Providing necessary support and information to the property team

• Conducting periodic inventories and property condition assessments

Business Development:

• Cross-selling JLL services

• Participating in regional and national property management initiatives

• Promoting JLL's reputation and capabilities to prospective tenants and clients in the local and regional business community

• Supporting the Regional Manager in new business presentations and RFP responses