Senior Project Manager, Customer Experience PMO

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

• An excellent retirement savings plan with a high employer contribution.

• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Alameda, CA location in the Diabetes Care division where we are focused on helping people with diabetes manage their health with life-changing products that provide accurate data to drive better-informed decisions. We’re revolutionizing the way people monitor their glucose levels with our new sensing technology. 

As Senior Project Manager, Customer Experience PMO you will drive complex projects aimed to improve the experience of our FreeStyle Libre platform customers, the world's #1 continuous glucose monitoring (CGM) solution. Projects may include

• automation of customer service tasks
• data analytics and identity, profile and consent models that enable relevant and personalized customer solutions
• a web platform that delivers a unified, consistent and best-in-class digital customer experience

What You’ll Work On

• Formulates, harmonizes and consolidates project scopes, plans, strategies, and budgets for one or more projects, working closely with functional Project Managers and other Subject Matter Experts from IT, Commercial, Clinical, Regulatory, Quality, Manufacturing, and other functions.

• Confirms the ongoing strategic rationale and value proposition for projects

• Leads project planning, scheduling, monitoring and reporting of projects.

• Ensures Division-wide thinking and problem-solving are incorporated into project execution.

• Drives for resolution in cross-functional problem solving, communication, and integration.

• Liaises with other Project Owners, functional managers, and management to prioritize activities across programs to balance resource availability, program deliverables and schedule, and business needs.

• Liaises with other Project Owners, functional managers, and management to monitor business processes

• Prioritizes activities across programs to balance resource availability, program deliverables and schedule, and business needs.

• Executes programs to completion and assures successful market entry, or makes a timely recommendation to Management to terminate a program if required by technical, commercial or other developments that may result in project failure if not resolved through creative problem solving.

• Identifies areas for process improvement, and defines and implements solutions, liaising with other stakeholders such as Project Owners, functional managers and senior management as appropriate

• Ensures that the cross-functional members work as a “team” focused on business unit goals identified and managing program and solution interdependencies.

• Has the flexibility to quickly adapt and produce in a rapidly changing environment, meeting aggressive product launch schedules

• Champions PMO best practices to drive better project planning, execution, project prioritization and change management within Commercial Programs

• Conducts Program Review Meetings with Affiliates and Provide Regular updates