Onsite General Manager- HOA

Overview

Under general supervision and in association with the Board of Directors, the Community Association Manager plans, directs, recommends, and implements policies and procedures to ensure the services required to maintain the common elements of the Association are provided in a first-class manner and in accordance with community rules and regulations. 

This is a hands-on leadership position responsible for overseeing the community's operational, administrative, financial, human resources, maintenance, and security functions.  The position requires the Community Association Manager to be on call 24 hours a day, 7 days a week, for emergency consultation in the event of incidents requiring management intervention.  All services of the Community Association Manager are under the direct supervision of Castle Management and are performed as stated, in the Management agreement between the governing Board of Directors and Castle Management, LLC. 

The Community Association Manager provides exemplary service in a manner consistent with the values and mission of the Castle Group.  He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service. 

Responsibilities

Essential Duties and Responsibilities 

 

Operations and Accounting 

• Plans, directs and oversees implementation of comprehensive systems for protection of the community assets and records of the Association in a professional manner. 

• Directs team on issuing violations and preparing for grievance committee meetings.  

• Ensures collection policy is being followed by site team and accounts are being referred to the attorney as dictated by the collection policy. 

• In collaboration with department managers, create and manage the Association’s budget and financial processes  

• Inspects community and facilities to ensure maintenance and security needs are being taken care of 

• Assists in the preparation of monthly financial reports and reviews for accuracy and variance trends. Maintains working knowledge of the Association’s financial reports and provides support to the Treasurer by obtaining responses to financial questions.  

• First point of contact for Home Office escalations, specifically Accounting related items. 

• Complies with all reporting requirements outlined in the Castle Management contract.  

• Assists in preparation of the Annual Budget and coordination of Budget Meetings 

• Responsible for ensuring the Property Manager stores and maintains the Association records required under Texas State Statute, including the maintenance of the Association’s Website. 

• Oversees solicitation of bids, and bid analysis sheets for Board Review for maintenance, construction, and other community projects, as well as services deemed to be in the best interests of the Association.  

• Oversees the drafting of RFPs (Requests for Proposal) as needed before bidding on large projects to ensure data received is comparable across all vendors.  

• Ensures that direct reports promptly investigate and make a full written report of all accidents or claims for property damage and personal injury, including work-related injuries, and that they properly report it within the appropriate timelines to the appropriate party.  

• Acts as liaison between legal counsel, Board Members, and Association vendors as necessary to conduct Association business.  

• Utilizes assigned software programs to engage with Board or Committee members during the architectural review process. Attends ARC meetings. 

 

Managing Relationships 

• Fosters appropriate communications between Board Members, Residents, and Management  

• Responds within the required timeline to all owner and Board Member requests. 

• Other duties and responsibilities as assigned. 

 

Qualifications

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and Experience 

• CMCA, AMS, PCAM preferred 

• A Bachelor’s ispreferrred with a concentration in business or hospitality preferred.  

• Five (5) years of CAM or related leadership and business experience, or more depending on the community, are required.   

• Experie