Support Professional, One Stop Specialist - Admissions and Enrollment

The One Stop Specialist for Admissions and Enrollment is responsible for the day-to-day customer service functions of the RJF Hall Student Services area. Student Services is a high traffic, first line of contact for numerous services on campus. This includes assisting prospective, new, and current students in all aspects of the admissions and enrollment processes. This position will take the lead with various admissions, enrollment and financial aid functions and work with other departments to provide excellent customer service to all students, staff, and faculty of the college. This person serves as the resident expert on admissions and enrollment services. Other responsibilities include assisting students with application and registration processes. This position also works with the Associate Director of Enrollment Center Services to ensure quality and responsive services through various forms of communication. In addition, this position will assist in the supervision of student employees.

Requisition ID: 983
Position Number: 00001783
Employee Group: APSS Bargaining Agreement
Schedule: 40 hours/52 weeks , Monday through Friday, 8:00 AM - 5:00 PM
Must be willing to work a flexible schedule. Schedule may need to be adjusted to accommodate peak periods. This may include some evenings and weekends.
Compensation: Level A, $20.23 per hour
Benefits: Full-time
Reports to: Associate Director of Enrollment Services
Posting Opens: 10/08/2025
Posting Closes: 10/22/2025

ESSENTIAL FUNCTIONS

• Assist in the oversight and management of the Enrollment Center budget and pro card reconciliation.
• Manage new student application processing intake and workflow. This includes retrieving and uploading online and paper applications into the student information system, Peoplesoft, for all degree, personal interest, job training, guest, re-admits and apprentice applicants.
• Manage and process documents, such as transcripts and test scores, utilizing an imaging system to complete application processes.
• Process daily queries for data monitoring and clean up.
• Assist with new student inquiries, customer service and follow up utilizing our various communication channels. These include, but are not limited to, email, phone call, in person appointments, texting, and web chat service.
• Track, record, and report data related to the number of applications, door counts, customers served, phone calls, and document processing.
• Coordinate and distribute all incoming and outgoing office mail service.
• Develop and coordinate customized enrollment procedures for GRCC higher education partners, companies, and outside agencies.
• Provide and disburse basic information for the Student Services areas (i.e., Admissions and Enrollment, Financial Aid, Student Financial Services, Student Records.)
• Assist students in GRCC registration and financial aid processes; enrollment appointments, program/plan changes, and make referral appointments for students to other GRCC Departments as needed.
• Assist students in the use of technology to obtain and submit information, utilization of the MyGRCC portal, Online Center, applications, Academic Advisement, registration, personal data, drops/adds/withdrawals, change in major or unofficial transcripts.
• Required to attend regularly, professional development and training pertaining to admissions, enrollment, financial aid, and other higher education updates to stay abreast of current regulations, trends and best practices in the student financial aid and admissions professions. These include, but are not limited to, professional development conferences, seminars, workshops and webinars.
• Serve as the lead for triaging, prioritizing, and organizing the front desk, as well as being the first point of contact for submitting BIT reports or contacting campus police and appropriate supervisors as issues arise.
• Authorized to fix errors and resolve and/or complete corrections to data as needed and per requests from Institutional Research and Planning.
• Coordinate communications to prospective students about the admissions and enrollment processes via letter or email and communication assignment within the student information system. This includes producing all letters pertaining to the Admissions process including acceptance letters, incomplete letters, guest/personal Interest Acceptance letter, re-admit letter, etc.
• Assist in super