CSR

Discover a career at Depot Connect International (DCI), a global leader in the Tank/ISO Tank Container Services and Tank Trailer Parts industry. We're more than just a service provider; we're a unified team combining the expertise of industry leaders Quala, Boasso Global, and PSC. Headquartered in Tampa, Florida, with over 160 locations worldwide, our team of over 3,500 employees excels in offering a multitude of mission-critical services.

DCI is seeking a skilled CSR Rep to support administrative duties for the Chicago IL facility.

Primary responsibilities of this position include (but are not limited to):

• Working with customers and dispatchers to resolve issues which arise in the day to day activities of the dispatch department.
• Completing billing for multiple lines of business within company operating systems.
• Answers phones and is the first point of contact for customers.
• Verifies information against the customer’s appointment time and communicates this information to the customer.
• Sends all communication on customer detention delays so as to avoid billing issues.

Preferred Requirements:

• High School Diploma or GED.
• 1-2 years’ Customer Service experience
• Experience in the trucking and/or intermodal transportation industry preferred
• Advanced knowledge of working on computers & in software systems.
• Strong verbal and written communication skills

DCI offers a competitive salary and benefits package that includes:

• Medical, Dental, Vision,
• Short & long-term disability insurance
• 401K Plan with match
• Paid holidays and PTO