Director Ambulatory Clinical Performance

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This position will develop, manage and lead change in clinical performance at all levels of ambulatory operations. This position is responsible for the efficient operations and process improvement of the outpatient clinics with focus on staffing models, referrals, reporting, budgeting/finance, and patient access. Responsible for leading clinical departments to improve and optimize patient access for the best patient experience.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Bachelor’s degree in Business, Health Care Administration, or related field

EXPERIENCE:

1. Five (5) years of progressive leadership experience in a healthcare setting with a strong knowledge in ambulatory/hospital clinics.

2. One (1) year of supervisory experience.

PREFERRED QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Master’s Degree in Business, Health Care Administration, or related field.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position.  They are not intended to be constructed as an all-inclusive list of all responsibilities and duties.  Other duties may be assigned.

1. Develops tools and strategic techniques to accurately predict and monitor referrals across ambulatory sites as designated by senior leadership to identify areas of opportunity.

2. Leverages standardization and process improvement techniques to improve business operations.

3. Manages costs toward the improvement of net revenue.

4. Strategically develops, refines and improves performance metrics and measurement methods using standardized and customized tools.  

5. Consistently measures results.

6. Selects, hires, terminates, manages, and evaluates the effectiveness of employees on a continuous basis to optimize productivity.

7. Performs performance evaluations that provide objective, constructive feedback regarding strengths and opportunities for improvement. Coaches and counsels to correct identified performance deficiencies.

8. Responsible for developing and monitoring the budgets to include cost effective staffing patterns, review of trends and variances to develop long range plans for budget needs.

9. Manages the operating and capital budget in close collaboration with leadership and the management team.

10. Mentors and influences administrative and physician leaders, management, physicians, and employees in a manner which emphasizes the importance of teamwork, collaboration, accountability, and the sharing of information, resources, and best practices amongst stakeholders across the organization to meet defined goals, objectives, and performance metrics in a timely manner.

11. Fosters ongoing revenue cycle improvement.

12. Aggressively mitigates all variances to budget.

13. Makes sound decisions on best use of resources in support of priorities and strategies.

14. Develops tools and strategic techniques to accurately predict and monitor capacity across ambulatory sites as designated by senior leadership to improve access and the patient experience.

15. Develops and implements process to strategically quantify and increase the percentage of visits to optimize capacity and access.

16. Manages all building construction/renovations for all ambulatory clinics.  Consists of ensuring the project is delivered on time and on budget.

17. Mentors and influences administrative and physician leaders, management, physicians, and employees in a manner which emphasizes the importance of teamwork, collaboration, accountability, and the sharing of information, resources, and best practices amongst stakeholders across the organization to meet defined goals, objectives, and performance metrics in a timely manner.

18. Plans, implements, manages, and evaluates the delivery of ambulatory projects as it is related to patient care in accordance with the policy and procedures, philosophy, and mission.

19. Works closely with faculty, staff, and peers to successfully complete projects and to identify opportunities to improve patient processes.

20. Collaborates with senior leadership to define and execute deliverables.

21. Space planning and utilization for all ambulatory sites.

22. Works collaboratively with leadership to develop and impl