Human Resources Operations Manager

Description

Organization Information 

GrowNYC is a 54-year-old environmental nonprofit organization helping more than 3 million New Yorkers by providing essential services and taking action to make NYC a livable city, one where every person can enjoy a healthier, more sustainable life. GrowNYC Programs include: 

• Our network of Greenmarkets, Farmstands, and the work of GrowNYC Wholesale ensure that all New Yorkers have access to the freshest, healthiest local food. 
• We build and support community and school gardens through volunteer days, technical assistance, training, grants and more. 
• We provide 70,000 children each year with programs that provide meaningful interactions with the natural environment. 

Human Resources Operations Manager (Full-time)

Position Summary

The HR Operations Manager is responsible to oversee the day-to-day operations of the Human Resources department, and manage all aspects of employee benefits administration. This position involves collaboration and partnership with the Director of HR to manage employee relations and to develop and implement policies and SOPs that align with organizational objectives and  facilitate efficient processes, while maintaining compliance with federal, state and local employment laws.

The HROM functions as a strategic partner across all human resources domains, including employee relations, benefits administration, HRIS management and optimization, and talent acquisition. The HROM will provide comprehensive support across HR functions as required, continuously refining processes and upholding policies and procedures to meet the organization's evolving needs

Requirements

Human Resources Operations Manager Responsibilities (Include but are not limited to):

HR Department Operations and Staff Management

• Efficiently and effectively oversee all HR operations
• Guide the HR team to ensure an optimal execution of all HR functions while offering individual support as needed 
• Oversee all aspects of the entire employee lifecycle from hiring to offboarding
• Serve as an internal liaison within the HR team, and externally, across all other departments to support cross-functional alignment.
• Supervise direct reports to provide guidance, coaching, conduct performance reviews, share feedback and ensure alignment with departmental goals

Employee Relations 

• Support the Director of HR in managing union-related matters, including grievance hearings, RFI’s, and communication with union representatives.
• Support supervisors in addressing performance management matters, including coaching, corrective actions, and the development and implementation of performance improvement plans (PIPs).
• Conduct thorough and effective internal investigations under the HR directors guidance 

Benefits and Payroll Management 

Oversee day-to-day benefits administration which includes

• Ensure benefits compliance with applicable laws and regulations (e.g. ACA, COBRA, ERISA, etc.), including timely reporting and required documentation.
• Oversee COBRA administration in partnership with Paylocity, ensuring timely transmission of qualifying events and accurate communication with former employees.
• Manage all LOA’s, including short-term and long-term disability, NYPFL, FMLA, and workers' compensation, ensuring compliance and timely communication with employees and vendors.

Payroll

• Serve as second tier payroll reviewer for biweekly processing. Process and submit payroll when needed
• Maintain payroll information by designing systems, directing collection, calculation and entering of data and processing changes (e.g. new hires, terminations, raises).
• Work collaboratively with Payroll and Onboarding Specialist to resolve issues and answer questions

Other Administrative Responsibilities 

• Administer the organization’s Incentive Savings Plan 
• Manage the Performance Review from start to finish 
• Track HR metrics, analyze data and generate a variety of complex reports and other ad hoc HR data requests as needed

Qualifications

• Bachelors’ degree in a related field and a minimum of 5 years of experience in a similar role.
• 3+ years of robust experience in HRIS systems including system configuration, benefits administration, and reporting. (Paylocity highly preferred)
• Must have and maintain up-to-date  knowledge of local, state, and federal employee-related laws and regulations
• Capable of leading the team in the absence of the HR director
• Demonstrable experience in a union related environment 
• Able to maintain confidentiality a