Client Services Case Manager

Description

Onsite at our King County locations

This is an non exempt, hourly position 

Hourly pay range is:  $28 to $30 ($58,240 - $62,400/annually)

Work at Evergreen Treatment Services and make a difference in our community!

• ETS has been working to transform the lives of individuals and their communities through innovative and effective addiction and social services in Western Washington for over 50 years. Learn more about our mission and values.
• Change begins within. We strive to foster and sustain a diverse and inclusive community within our organization. Find out how we are working to achieve racial equity, health equity, and community justice.
• Our Clinic Services and REACH teams bring critical professional expertise and heartfelt compassion to the work they do every day to serve our most vulnerable community members. Check out the compelling stories told by our patients, clients, and staff members that provide more information and a clear picture regarding our organization’s essential work.

This dynamic position plays an important role in helping ETS accomplish our mission!

Job Summary:

• The Case Manager role is part of the Behavioral Health Team that supports ETS’ mission through outreach, engagement, and intensive case management services.
• This role makes a critical difference at ETS by providing direct support to individuals experiencing homelessness, substance use, and co-occurring disorders. Services include care coordination, community resource linkage, and addressing individual needs to promote stability and improve health outcomes. The Case Manager plays a critical role in fostering relationships with community partners, ensuring continuity of care, and advocating for systemic change to address gaps in services.

What you contribute to this role – Responsibilities:

• Help ETS succeed in carrying out our mission through working together with other staff to transform systems of harm and inequity to create different approaches to improving community health and safety through addressing substance use and homelessness.
• Assist with the organization-wide initiative to reimagine our interconnectedness within our community to overcome the aspects of our society and organizational culture shaped by white supremacy and settler colonialism.

Outreach and Engagement:

• Build rapport and develop trusting relationships with participants through outreach activities, including meeting participants in the community, at shelters, healthcare facilities, and on the streets.
• Conduct needs assessments to identify barriers to housing, healthcare, and stability, and work collaboratively with participants to address those barriers.
• Provide ongoing engagement and support to individuals who are not yet ready to participate in services, utilizing harm reduction and trauma-informed approaches.
• Individualized Service Planning (ISP):
• Collaborate with participants to create and regularly update Individualized Service Plans (ISP) that address their needs, goals, and priorities, such as housing, medical care, mental health support, substance use disorder treatment, employment, and other identified areas of need.
• Review and adjust service plans based on participant progress, emerging needs, and changes in life circumstances.
• Encourage and support participants in their journey toward increased independence and self-sufficiency, using motivational interviewing techniques and participant-driven goal setting.

Housing Support:

• Assist participants with locating, applying for, and when available securing stable housing.\
• Provide ongoing case management to help participants maintain housing stability by addressing barriers such as income, legal issues, or behavioral health challenges.
• Act as a liaison between participants and landlords, advocating on behalf of participants to resolve disputes or issues related to tenancy.
• Medical and Behavioral Health Coordination:
• Assist participants in accessing primary medical care and managing chronic health conditions by coordinating appointments, transportation, and follow-up care.
• Link participants with mental health services, substance use treatment programs, and other behavioral health services, ensuring they receive the necessary support for recovery.
• Monitor participants' adherence to treatment plans and work with other providers to adjust interventions as needed to meet changing circumstances.

Crisis Intervention and De-escalation:

• Utilize de-escalation techniques and coordinate with emergency services when necessary to ensure participant safety and well-being.
• Work c