Client Services Supervisor (Arenas and Stadiums)

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

 

The Role

AXS is seeking a Client Services Supervisor to join our team in Los Angeles, CA. This role provides front-line, top-notch service and support for clients at music/sports venue box offices across the country. This role acts as a relationship manager and tech support; advises, assists, and advocates for ticketing venue partners and provides support for all products and services.

 

What Will You Do?

• Assists with event and promotion configuration for full-service clients.
• Facilitates the sharing of best practices, offering advice on event and promotion configuration.
• Works as a partner with Ticketing Services Managers by developing relationships and a deep understanding of each venue and its unique challenges.
• Acts as an expert on all products/services, remaining current with all new releases.
• Responds to support and services requests from client/venue.
• Troubleshoots and resolves or escalates technical support issues.
• Tracks and reports all client interactions to ensure consistent, high-quality service.
• Assist in monitoring incoming support request and assign associated tasks to members of the staff and provide assistance to Junior Client Services staff.

 

What Will You Bring?

• High School Diploma or its equivalency (BA/BS Degree Preferred)
• 4-6 years Working in live event ticketing and event programming experience
• Problem-solving and decision-making skills in a high-pressure environment.
• Ability to balance day-to-day and multitask across multiple clients.
• Committed to collaboration and teamwork.
• Proficiency with Microsoft Office including Word, Excel, and Outlook.
• Ability to lead mentor, and coach a team.

 

Pay Scale: $23.17- $31.25

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

 

 

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.

 

 

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Crypto.com Arena, Coachella, Stagecoach, The O2, and B.League (Japan).

Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

 

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venue