Assistant Service Manager

Exciting Job Opportunity: Assistant Service Manager

Are you passionate about the automotive industry and looking to advance your career in a dynamic and customer-focused environment? We have an exciting opportunity for an enthusiastic and driven individual to join our team as an Assistant Service Manager.

About Us

We pride ourselves on delivering exceptional service and quality repairs to our valued customers. As an industry leader, we are committed to continuous improvement and excellence in customer satisfaction.

What We Offer

• Competitive Salary and Benefits: Enjoy a competitive salary, comprehensive benefits package, and opportunities for bonuses based on performance.
• Career Growth: We believe in promoting from within and provide ample opportunities for career advancement and professional development.
• Supportive Environment: Work in a collaborative and supportive environment where your contributions are valued and recognized.
• Training: Receive ongoing training to stay updated with the latest industry trends and best practices.

PURPOSE OF JOB:

This position is responsible for providing superior customer relations and sales service experiences, ensuring the customer and vehicle-related problems are addressed properly.

JOB DUTIES:

Service Sales:

• Consultative Selling: Identify and sell the appropriate repairs and services based on customers' needs.
• Service Recommendations: Present a comprehensive service menu of recommended maintenance services to every customer.
• Accurate Pricing: Utilize appropriate parts sources and labor-pricing guides to obtain accurate parts and labor prices.
• Cost Estimates: Provide every customer with an accurate cost estimate when the repair order is initially written.
• Approval Process: Secure written approval from customers on all repair orders during the write-up or for additional add-on sales.
• Telephone Approvals: Obtain properly documented telephone approval for add-on sales when customers are not present.
• Performance Metrics: Consistently meet or exceed sales and other accountability metrics set by management.
• Sales Targets: Achieve or exceed an average monthly customer-pay labor sales rate of 2.0 hours per repair order.

Administration:

• Repair Orders: Accurately write repair orders for designated categories of work.
• Order Distribution: Separate and distribute repair orders according to department policy.
• Service Scheduling: Maintain a thorough and accurate service scheduling form (route sheet).
• Documentation: Properly document repair order changes and inspect every finished order for completion, pricing, and legibility.
• Timekeeping: Document flat rate time or other required timekeeping as per department and manufacturer procedures.
• Vehicle Records: Maintain records of carryover vehicles and special order parts status.

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