Customer Service

Qualifications

Job Summary

Are you looking for a fast-paced job that will allow you to utilize your superior customer service skills in a rewarding environment? We would love for you to become a respected member of our team! As a valued customer service representative, you will be the first line of communication for our customers and will become the trusted face of our company. Earn monetary rewards and prizes as you help drive yourself and your team to successfully meet monthly, quarterly and annual sales goals. Experience the excitement of fostering team unity as you work closely with management and fellow employees to nurture trust and build rapport with our customers.

Requirements

• Interact by answering phone calls promptly, responding to emails within 24 hours 
• Reach out and follow up with all lead generation channels running
• Booking cleaning jobs for cleaning technicians - when a customer calls, connecting them to the right cleaner
• Someone who is good at managing social media channels - IG and FB
• All 24-hour before emails need to be sent out (on how to prepare for their clean)
• Organized and resourceful 
• Knowledge social media channels - IG and FB 
• Marketing or branding experience is a plus!
• Knowledge with tools tawk.to, Canva, FB, IG, Word or Adobe is a Plus!
• Good with Written & Verbal Communication Skills
• Communicate via teams, email, or phone calls.
• Excellent interpersonal skills and customer focused
• Excellent people skills and team player
• Amendable to work 40 hours in a week  
   

Responsibilities

• Call all clients booked in for the day, to ensure they are still on for their clean - ideally at least 24 hours prior
• Contact cleaners to ensure they are aware of their schedule for the day - currently 8 cleaners
• Responsible to log into the systems at the beginning of the day
• All lead gen sources and they would begin to respond to leads and follow up and call back all potentials
• If there are customers that have been one-time cleans - call them and try and convert them to maintenance cleans.
• If a customer calls, vet t - Ihem, ensure they understand what we offer, check on availability, then coordinate alternative days if that day isn't available
• Someone who is ensuring customer is receiving consistent info (re offers), and making emails are going out.
• Set up and send email campaigns

Additional Information

What we offer:

• Remote Job ONLY
• 8:30 AM to 5:00 PM EST (New York Time)
• We offer competitive salary starting Php 25, 000/month (depending on the requirements)