Enterprise Client Success Manager - Intern - Summer 2026

Company

Cox Automotive - USA

Job Family Group

Business Operations

Job Profile

Intern - Functional

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $22.02 - $33.08/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Essential Duties and Responsibilities:

Strategic Collaboration & Client Support

•         Partner with Sales Account Directors and Enterprise CSMs on client expansion opportunities, business cases, and strategic initiatives

•         Attend strategic planning sessions, brand calls with OEM partners, and executive client meetings

•         Support client onboarding processes by documenting workflows, tracking implementation milestones, and ensuring smooth adoption

•         Contribute to cross-functional initiatives spanning Product, Engineering, Operations, and Marketing teams

Data Analysis & Client Presentation Development

•         Collect, analyze, and synthesize client performance data for executive presentations and business reviews

•         Create data visualizations, dashboards, and executive summaries communicating insights and trends

•         Conduct utilization analysis to identify opportunities for product adoption and client value expansion

•         Develop client-facing materials including performance reports, trend analyses, and ROI calculations

•         Support portfolio analysis initiatives to inform strategic resource allocation and account prioritization

Issue Resolution & Operational Support

•         Collaborate with Enterprise CSMs to investigate and resolve complex client issues and escalations

•         Coordinate with internal partners to drive timely resolution and communicate status to stakeholders

•         Document resolution processes and contribute to knowledge base development

•         Identify patterns in client issues and recommend process improvements or product enhancements

Strategic Project Leadership

•         Lead one major strategic project (e.g., client segmentation analysis, cross-sell opportunity assessment, voice of customer synthesis, QBR optimization)

•         Present findings and recommendations to Enterprise Client Success leadership team

•         Create comprehensive documentation of learnings, insights, and actionable recommendations

Qualifications:

Education & Experience

•         Rising junior or senior pursuing bachelor's degree in Business Administration, Marketing, or related field

•         Minimum 3.2 GPA demonstrating strong academic performance

•         Previous internship or work experience in customer success, account management, sales, consulting, or related field strongly preferred

•         Demonstrated interest in B2B technology, automotive industry, or enterprise SaaS solutions

Core Competencies

•         Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word); SQL or Tableau experience preferred

•         Outstanding written and verbal communication skills with ability to present to executive audiences

•         Strong analytical mindset with ability to derive insights from complex data sets

•         Demonstrated project management capabilities including ability to manage multiple priorities and meet deadlines

•         Strong interpersonal skills and ability to collaborate effectively across organizational boundaries

•         Customer-centric mindset with genuine interest in solving client challenges

•         Intellectual curiosity about business operations and eagerness to learn complex systems

•         Proficiency with CRM platforms (Salesforce experience preferred)

Program Details:

•         Duration: 12 weeks (May - August 2026)

•         Client Exposure: Yes, ex