Job Description Summary

The Clinical Application Specialist (CAS) will deliver clinical and operational expertise by providing excellent education and training support within a specific modality (CT) or product portfolio to clinical end-users. These clinical experts will facilitate evidence-based practice and support the customer experience and commercial teams from pre-sale through post implementation by providing effective outcome-based education and training solutions. The primary territory for this role will include the states of CT, NY, PA, and OH.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Essential Responsibilities:

• Develop product, clinical, and software knowledge, skills, and competence within the CT modality. 

• Correlates theoretical knowledge with clinical and product information to provide clinicians with the knowledge and the skills to obtain optimal performance from their GE HealthCare equipment 

• Develop and administer clinical training to the end-user personnel aligned with sales order agreement (SOA) to deliver excellent clinical education to achieve high Net Promotor Scores (NPS).

• Collaborate and coordinate the delivery of customer training with a targeted integrated account management approach including sales, project management, and other service organization teams in accordance with the SOA/terms and conditions 

• Drive realization of revenue thru execution of on-site or remote clinical education delivery Produce comprehensive, consistent and timely completion of documentation requirements pre through post training 

• Provide ongoing post-installation training and support as needed over the lifecycle of the product.

• Maintain customer relationships through proactive touches and communicate all relevant product and/or customer concerns or opportunities to the Management team, Field Sales, Marketing, Customer Loyalty Leads, and Technical Support regarding technical and clinical issue or how to improve the quality of the product or overall product offerings. 

Qualifications/Requirements

• Associate’s degree or equivalent experience and minimum of 3 years technical/clinical industry experience.

• ARRT (CT) Modality certification

• Comfortable in a clinical/patient environment

• Willingness to travel extensively 90+% (4-5 days per week including overnights and some weekends) within US and Canada (USCAN) via multiple modes of transportation (car, air travel, train etc.) as necessary.

• Proficient use of software applications, such as, Windows Outlook, Word, PowerPoint, and Excel and navigating other computer and web-based tools (intranet/internet/apps) 

• Ability to learn specialized industry specific software and provide digital education and training solutions  

• Will be required to register with one or more vendor credentialing services by various customer hospitals. This requires, but not limited to, proof of immunization for mumps, measles and rubella(MMR) and hepatitis and drug testing /screening. 

Desired Characteristics

• 5+ years clinical experience

• 3+ years experience with GE CT modality

• Strong verbal communication. Able to communicate complex clinical content in an easy-to-understand manner.  

• Strong and effective teaching and presentation skills  

• Strong organizational skills to sustain in a dynamic environment. Ability to multi-task and make independent decisions while working in a fast-paced environment with multiple and changing priorities.

• Possess stress tolerance.

• Ability to support and contribute to strategy and innovation. Through ongoing successes, new expectations and contributions will be generated to transform the clinical education experience.

• Self-confident, service oriented, conscientious, assertive, persistent, achievement-oriented, flexible and a team player. 

• Exceptional interpersonal skills. Behaviors are adaptive, functional, and constructive. 

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus