Director, Enterprise Resiliency Governance, Risk, and Tools

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

The Director – Enterprise Resiliency Governance, Risk, and Tools is responsible for developing first line of defense controls, risk programs and framework for the Enterprise.  Oversees the implementation and maintenance of the governance framework to include internal and external. Responsible for the governance, administration of compliance and operational documents and operating procedures. This role also establishes and monitors key performance and risk indicators/metrics for line of business or staff agency to assist with the early identification of risk trends as first line of defense. Additionally, the position is responsible for selection, maintenance, contract, and managing funding for the Enterprise resilience tool. 

As a dedicated Director, Business Continuation , you will oversee a team responsible for enterprise incident management and crisis response and/or the identification, analysis, strategy and plan development and oversight of the Operational Resiliency and Business Continuation program for disruptions caused by natural disasters, technology, third-party, cyber, data and critical infrastructure events. Accountable for overseeing process improvements, engaged in industry forums and manages existing and emerging business disruptions by appropriately identifying the risks and ensuring adequate risk mitigation strategies and contingency plans are designed and in place to protect employees, assets, and the financial well-being of USAA’s membership. Serves as a business continuation subject matter expert to include state and federal regulations. Partners with the lines of business, Information Technology, Compliance and Risk Management, Audit Services, Legal, and Regulators to support business continuation-based initiatives.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Directs staff and initiatives that support business continuity programs, to include incident management and crisis response; business continuity risk identification and analysis; development and oversight of business continuity strategies and plans; exercise and test development and implementation and governance.
• Responsible for business continuity program goals, inclusive of the development and reporting against metrics and key risk and performance indicators, meant to provide early warnings of potential existing and emerging operational risks and supports continuous program improvement.
• Assists the Business Continuation senior leader in assessing USAA's compliance with all applicable business continuity requirements.
• Oversees the review of business continuity requirements to include analysis of business impact and operational risk assessments for enacted state and federal laws and regulations and recommends company actions to ensure regulatory compliance.
• Partners with key stakeholders in the business and oversees the ongoing supervision of business controls including business continuity assessments, identifying and evaluating control effectiveness and control failures, facilitating remediation, market conduct exams, and monitoring the first line of defense to minimize business continuity exposure and strengthening the overall control environment.
• Partners with senior business leaders to proactively identify strategic and tactical business continuity solutions and provides business continuation subject matter expertise for the enterprise, line of business or staff agency projects, processes and product initiatives.
• Reviews, communicates and recommends the development of the enterprise business continuation policy, standard and procedures in partnership with the Business Continuation senior leader, staff agency and line of business senior leaders to ensure appropriateness and adequacy versus industry best practices and regulatory requirements.
• Provides counsel to business unit managers on business continuation related issues to ensure they are considering business continuity implications.
• Coordinates with other functional area, company, or staff agency compliance subject matter expert