Content Operations Senior Expert

<p><span><span><span><b><span>Position Snapshot</span></b><span> <br/> Location: Linda-a-Velha/ Braga <br/> Company: Nestlé Business Services Lisbon (NBS Lisbon) </span></span></span></span></p> <p><span><span><span><span>Full-time/ Hybrid mode  </span></span></span></span></p> <p> </p> <p><span><span><span><b><span>About us</span></b> </span></span></span></p> <p><span><span><span><b><span>Nestlé Business Services (NBS) </span></b><span>is at the heart of the <b>Nestlé Group</b>. We provide Supply Chain, Financial, HR and Digital Marketing services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement of processes with colleagues across the world. <br/> We are looking for talents who are eager to learn, team players, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment. <br/> <b>If this describes you, and you are looking to join a business where you can really add value, it is time to consider joining NBS!</b> </span></span></span></span></p> <p><span><span><span> </span></span></span></p> <p><span><span><span><b><span>Position Summary </span></b> </span></span></span></p> <p><span><span><span><span>The Content Operations Senior Expert, as part of Group Marketing Content Operations, is responsible for the development &amp; deployment of global content operating models for our Content Studios and Content Services operations. He/She drives the continuous improvement and innovation of our global content operations and leads key initiatives such as designing and rolling out new technologies and above-market content operations service lines. He/She supports the change management, adoption and usage of global content operating models (technologies &amp; services) to support our Strategic Business Units, Zones and Markets operationalizing their Digital Marketing strategies at scale across different brands.  </span></span></span></span></p> <p> </p> <p><span><span><span><b><span>A day in the life of...</span></b> </span></span></span></p> <p><span><span><span><b><em><span>Content operations strategy and roadmap definition</span></em></b> </span></span></span></p> <p><span><span><span><span>• Establish benchmarks and take a proactive leadership role to identify new opportunities &amp; optimizations for Content Operations. </span></span></span></span></p> <p><span><span><span><span>• Proactively engage with Global Marketing Leads and other stakeholders to align the content operating model vision and strategies. </span></span></span></span></p> <p><span><span><span><b><em><span>Continuous improvement and innovation</span></em></b> </span></span></span></p> <p><span><span><span><span>• Serve as the point of contact for Nestlé Content Studios, Integrated Marketing Services, and Marketing Technologies teams for all Content Operations related topics. </span></span></span></span></p> <p><span><span><span><span>• Continuously evolve the Content Operating Model (process, technology, people) for Content Studios and Content Services by designing and sustaining the service lines, promoting standards, best practices, technology, KPIs, and value framework. </span></span></span></span></p> <p><span><span><span><span>• Collaborate with the Marketing Technologies teams and content studio teams (with agency partners) to define and deploy marketing workflows for the content studios, including onboarding, training plan, support model and evolution roadmap. </span></span></span></span></p> <p><span><span><span><span>• Support the definition and deployment of the Content Services strategy and roadmap (e.g. CGI/Digital Twins, transcreation, media delivery, translation, librarian, Analytics). </span></span></span></span></p> <p><span><span><span><span>• Continuously evaluate new emerging technologies and address areas of innovation for effective and efficient operations. </span></span></span></span></p> <p><span><span><span><b><em><span>Project Management &amp; Governance</span></em></b> </span></span></span></p> <p><span><span><span><span>• Support the governance model for Content Operations with Content Studios, NBS, Procurement and Marketing Technologies teams, define prioritization of initiatives, bring seamless processes and ways of working to improve collaboration in a complex organization. </span></span></span></span></p> <p><span><span><span><span>• Create and maintain project timelines with action plans, governance, and risks assessment for all Marketing Technologies and services initiatives. Collaborate with functional teams to ensure projects are delivered on time and meet all deliverables.  </span></span></span></span></p> <p><span><span><span><span>• Conduct cross-functional meetings, facilitate workshops, and track progress on actions, follow-ups, and address any blockers while managing the escalation process. </span></span></