Senior Manager, Customer Success - Sales Solutions (Enterprise)

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

This role can be based in SF. Chicago, or NYC.

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.

In LinkedIn Sales Solutions (LSS), our cutting-edge solution is revolutionizing the way Sales, Customer Success, and Marketing professionals build relationships with their customers. Our flagship product, Sales Navigator, leverages insights from the LinkedIn platform to help our clients find, engage, and build relationships with their prospects and customers. LinkedIn Sales Solutions is poised for explosive growth over the next 18-24 months. 

To fuel this growth, we are hiring a Senior Manager, Customer Success - Sales Solutions (Enterprise) to accelerate our ability to deliver exceptional customer experience and consistent customer outcomes across our ENT segment. The exceptionally talented ENT team is dedicated to delivering on the promise of LinkedIn to make our customers insanely successful. Our next phase of growth requires leaders who share this passion and can bring their innovative thinking and operational excellence to the table. 

We are seeking a customer-centric, strategic, innovative, and operationally sound leader to help take this team to the next level. The Senior Manager, Customer Success - Sales Solutions (Entperise) will build and scale our world-class Customer Success team. You will own the Customer Success KPIs for all customers in the ENT segment, which includes some of the world's best-known brands across multiple segments and industries. In addition, you will be a key member of the North America and Global Accounts leadership team, working together to define, articulate, and execute the strategy for a redefined Customer Success vision that delivers exceptional customer experience at scale. 

RESPONSIBILITIES 

• Lead and manage a team of 30+ customer success professionals, including 4 direct reports 
• Become an indispensable partner to your regional Sales counterparts to design a growth strategy for the region, and provide strategic support on specific commercial situations to help close the deal 
• Partner with C and C-1 executives at your highest-value customers to strengthen and deepen their relationship with LinkedIn, and provide escalation support when needed 
• Strategize and execute on department-level goals, including but not limited to churn reduction, user adoption, customer satisfaction, and team growth 
• Participate in, and/or identify, design, and deliver cross-functional initiatives that support strategic improvements in scaled processes, services, and systems to enable the team to exceed goals and spend more time with customers

Qualifications

Basic Qualifications:

• 6+ years of experience in consulting, sales, account management, or customer success in a high-growth SaaS environment 
• 2+ years in people management 

Preferred Qualifications:  

• 8+ years experience in SaaS Customer success, including leadership through transformation 
• Experience leading teams of 25+, including 2+ years as a second- or third-line leader 
• Exceptional relationship builder with a track record of influencing senior leaders beyond core locus of control and collaborating to drive commercial outcomes 
• A builder of high performing teams via setting vision, unlocking potential, and driving compassionate accountability 
• Well-developed operational acumen built on metrics-driven decision making and future-proof strategies 
• Strong presence and presentation skills; is comfortable talking to C-level executives and developing relationships at all levels of a customer organization 
• Natural leader and passionate coach with fresh ideas about Customer Success who inspires their team to perform 
• MBA or equivalent preferred 

Suggested Skills:

• People Management
• Relationship Builder 
• Operational Acumen 

LinkedIn is committed to fair and equitable compensation practices.  

The pay range for this role is $139,000 to $211,000. Actual compensation p